Customer Service & Order Management Specialist

ManpowerGroup; Norcross (GA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Short Term Disability Insurance

401(k)

Job summary

ManpowerGroup is seeking a Customer Service & Order Management Specialist in Norcross, GA. You will handle customer inquiries, process orders, and coordinate shipping using SAP and ERP systems in a fast-paced electronics environment.

The role requires strong communication, attention to detail, and the ability to work independently. This position offers potential for long-term employment and competitive pay based on experience.

Qualifications

• Experience in customer service and order management.
• Proficiency with SAP and ERP systems.
• Experience with order entry, shipping, and logistics.
• Ability to work independently with minimal supervision.
• Strong organizational and communication skills.

Responsibilities

• Handle customer inquiries and provide exceptional service via phone and email.
• Manage order entry and processing using SAP and ERP systems.
• Coordinate shipping and logistics to ensure timely delivery.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to resolve order issues and improve processes.

Skills

Customer service

Order management

SAP

ERP systems

Order entry

Shipping & logistics

Independent work

Organizational skills

Communication skills

Tools

SAP

ERP systems

Job description

Our client, an electronics manufacturing company, is seeking a Customer Service & Order Management Specialist to join their team. As a Customer Service & Order Management Specialist, you will be part of the support team managing customer interactions and order processing. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to work independently, which will align successfully in the organization.

Job Title: Customer Service & Order Management Specialist

Location: Norcross, GA

Pay Range: $25

Shift:

What's the Job?

• Handle customer inquiries and provide exceptional service via phone and email

• Manage order entry and processing using SAP and ERP systems

• Coordinate shipping and logistics to ensure timely delivery

• Maintain accurate records of customer interactions and transactions

• Collaborate with internal teams to resolve order issues and improve processes

What's Needed?

• Previous experience in customer service and order management

• Proficiency with SAP and ERP systems

• Experience with order entry, shipping, and logistics

• Ability to work independently with minimal supervision

• Strong organizational and communication skills

What's in it for me?

• Opportunity to support a dynamic electronics manufacturing environment

• Potential for long-term employment

• Competitive pay rate based on experience

• Work in a collaborative and inclusive team setting

• Gain valuable experience with industry-leading systems

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Supplemental Life Insurance

• Short Term Disability Insurance

• 401(k)

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.