Customer Service / Order Entry / Billing

Worksaver Inc.; Litchfield (IL); On-site; USD 35,000 - 48,000; Full time

Job summary

Worksaver Inc. in Illinois seeks a detail-oriented customer order processor to handle phone, email, and occasional in-person interactions to fulfill orders.

The role emphasizes accuracy in taking orders, reporting, and maintaining daily reports; strong social skills are essential. You will greet customers, enter orders, prepare shipping documents, communicate with shipping, process payments, check inventory, and generate freight quotes.

Qualifications

• Strong interpersonal communication skills and the ability to work effectively with a wide range of customers.
• Strong phone contact handling skills and active listening.
• Knowledge of wholesale sales principles.
• Ability to use parts manuals to assist customers with repair part questions.
• Ability to multi-task, prioritize and manage time effectively.
• Patient, empathetic, problem solving.
• Ability to create, compose and edit written materials.
• Ability to use company computer software programs.
• Ability to use Word, Excel, Email, create PDF documents.
• Ability to foster a cooperative work environment.

Responsibilities

• Greet customer on the phone warmly and ascertain questions or reason for the call.
• Act as liaison between company and customer, provide product / service / parts information and resolve any emerging problems / questions customer may have with accuracy and efficiency.
• Manage large amounts of incoming phone calls.
• Enter orders into system, reviewing for accuracy and completeness.
• Prepare shipping documents, tags and other items as required per order.
• Contact shipping companies or customers with order pick-up information as provided by company’s shipping department.
• Close orders and prepare invoices for customers once order is compete and shipped, reviewing for accuracy.
• Process credit card payments using third party website. Assist with processing checks received from customers.
• Check inventory to make sure requested product(s) are available and communicate status to the customer.
• Prepare freight quotes for customers when requested, using third party website.
• File copies of orders received and invoiced.
• Prepare daily reports and distribute reports to members of sales department.
• Responds to inquiries; research and resolve problems related to transactions handled by the company; serves as liaison in the resolution of day-to-day questions / problems with customers.
• Performs miscellaneous job-related duties as assigned.

Skills

Strong interpersonal communication

Phone handling & active listening

Wholesale sales principles

Use of parts manuals

Multi-tasking & time management

Patient & empathetic problem solving

Written communication

Company software proficiency

Word

Excel

Email

PDF creation

Foster cooperative work environment

Tools

Word

Excel

Email

PDF creation

Job description

Summary: Work on the phone, email and sometimes in person to help fulfill orders for customers. Detail oriented and accurate when taking orders and filling out reports as required; comfortable with redundant work and day to day variety. Social skills are vital.

Essential Functions:

I. Primary Duties

Summary: Work on the phone, email and sometimes in person to help fulfill orders for customers. Detail oriented and accurate when taking orders and filling out reports as required; comfortable with redundant work and day to day variety. Social skills are vital.

• A. Greet customer on the phone warmly and ascertain questions or reason for the call.
• 1.Act as liaison between company and customer, provide product / service / parts information and resolve any emerging problems / questions customer may have with accuracy and efficiency.
• B. Manage large amounts of incoming phone calls.
• C. Enter orders into system, reviewing for accuracy and completeness.
• D. Prepare shipping documents, tags and other items as required per order.
• E. Contact shipping companies or customers with order pick-up information as provided by company’s shipping department.
• F. Close orders and prepare invoices for customers once order is compete and shipped, reviewing for accuracy.
• G. Process credit card payments using third party website. Assist with processing checks received from customers.
• H. Check inventory to make sure requested product(s) are available and communicate status to the customer.
• I. Prepare freight quotes for customers when requested, using third party website.
• J. File copies of orders received and invoiced.
• K. Prepare daily reports and distribute reports to members of sales department.
• L. Responds to inquiries; research and resolve problems related to transactions handled by the company; serves as liaison in the resolution of day-to-day questions / problems with customers.
• M. Performs miscellaneous job-related duties as assigned.

II. Knowledge, Skills and Abilities Required:

• A. Strong interpersonal communication skills and the ability to work effectively with a wide range of customers.
• B. Strong phone contact handling skills and active listening.
• C. Knowledge of wholesale sales principles.
• D. Ability to use parts manuals to assist customers with repair part questions.
• E. Ability to multi-task, prioritize and manage time effectively.
• F. Patient, empathetic, problem solving.
• G. Ability to create, compose and edit written materials.
• H. Ability to use company computer software programs.
• I. Ability to use Word, Excel, Email, create PDF documents
• J. Ability to foster a cooperative work environment.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties as requested by management; subject to reasonable accommodations.

Position Requirements

• Excellent planning and organizational skills.
• Strong communication and interpersonal skills
• Self-starter (Self-motivated)
• Professional
• Ability to work in a team

III. Physical Effort

• Normal physical strength to handle routine office materials and tools.
• Normal dexterity of hands and fingers.
• Normal physical balance: ability to maintain balance and physical control.
• Normal coordination, including eye/hand, eye/foot etc.
• Normal physical mobility: movement from place to place on the job, considering distance
• and speed.
• Normal physical agility to maneuver body while in place.

IV. Mental Effort

• Above average memory, considering the amount and type of information.
• Normal concentration / intensity: prolonged mental effort with limited opportunity for breaks.
• Normal complexity of decision making.
• Normal time pressure of decision making.
• Normal analytical and conceptual thinking.

V. Communication

Above average verbal, nonverbal and written communication

VII. Sensory Abilities

• Normal ability to see, distinguish colors, hear, smell, taste, and sense of touch