Customer Service/Order Analyst

BroadBean; Kentucky; On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life and disability insu​

Generous paid time off

401(k) with company match

Pension plan

Supportive, team-oriented culture

Job summary

Key Resin Company, a leading manufacturer of high-performance flooring systems, seeks a Customer Service Associate / Order Analyst to support customers and internal operations with accurate order processing and exceptional service.

The role emphasizes a collaborative environment, strong work/life balance, and comprehensive benefits, including health coverage and a 401(k) plan, in a company that values quality and customer service.

Qualifications

• Minimum of 2 years of customer service experience.
• Experience in manufacturing or construction industries is a plus.
• Accounting knowledge is a plus.
• SAP / ERP experience preferred.

Responsibilities

• Provide outstanding customer service to internal and external customers.
• Answer incoming phone calls and emails, research issues, and respond in a timely manner.
• Enter, track, and maintain customer orders with accuracy.
• Investigate order questions and resolve discrepancies.
• Place drop-ship purchase orders with vendors.
• Prepare and send product samples to customers.

Skills

Customer service

Attention to detail

Organizational skills

multitasking

Problem-solving

Communication

Product knowledge

Learn new products

Tools

SAP

ERP

Job description

JOB DESCRIPTION

Customer Service Associate / Order Analyst

Key Resin Company

Key Resin Company, a leading manufacturer of high-performance flooring systems, is looking for a Customer Service Associate / Order Analyst to join our team.

We're not your typical manufacturing company. As a smaller employer, we offer a collaborative, close-knit work environment where you'll know your coworkers by name and feel valued for your contributions. We take pride in providing excellent benefits, long-term stability, and a strong work/life balance.

Why Join Key Resin?

This is a fantastic opportunity to become part of a stable and growing company with a reputation for quality and customer service.

Benefits

• Medical, dental, and vision insurance
• Company-paid life and disability insurance
• Generous paid time off
• 401(k) with company match
• Pension plan
• Supportive, team-oriented culture

Position Overview

As a Customer Service Associate / Order Analyst, you will play a key role in supporting our customers and internal operations by ensuring accurate order processing and delivering exceptional service.

Key Responsibilities

• Provide outstanding customer service to both internal and external customers
• Answer incoming phone calls and emails, research issues, and respond in a professional and timely manner
• Enter, track, and maintain customer orders with accuracy
• Investigate order questions and resolve discrepancies
• Place drop-ship purchase orders with vendors
• Prepare and send product samples to customers

Qualifications

• Minimum of 2 years of customer service experience
• Experience in manufacturing or construction industries is a plus
• Accounting knowledge is a plus
• SAP / ERP experience preferred

Skills & Competencies

• Strong customer service focus with a sense of urgency
• Excellent attention to detail and organizational skills
• Ability to manage multiple tasks and priorities simultaneously
• Basic math proficiency, including ratios, fractions, and multiplication
• Self-motivated with strong problem-solving abilities
• Clear and professional written and verbal communication skills
• Willingness and ability to learn our products and industry

About Us

Key Resin Company is a high-performance flooring manufacturer. We offer a wide range of floor coverings and wall systems, concrete repair materials, and maintenance products for industrial, institutional and commercial applications. Key Resin's objective is to provide contractors and facility owners with quality material, excellent service, and technical expertise. We offer great opportunities to join a stable, growing company that is family oriented, where you'll know everyone's name, and have a good work/life balance. We offer a full range of benefits including health insurance, dental, vision, life, disability, paid time off, 401(k) match, and pension.