Customer Service Optician

Brandon Eyes Inc; Town of Middleton (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Brandon Eyes Inc. in Middleton, Wisconsin is seeking a dedicated full-time Optician to help patients select glasses that suit their style and lifestyle. You will educate customers, measure and fit frames, and support eyewear choices with guidance on lenses and coatings.

No prior experience is required as we provide paid training; eyecare experience is a plus but not mandatory. You will join a friendly team with weekends off and a focus on patient care.

Qualifications

• No experience required, paid training offered.
• Prior eyecare or medical office experience can be a plus but not required.

Responsibilities

• Help patients choose glasses based on face shape, lifestyle, and prescription.
• Determine lens types, materials, coatings, and brands for patients.
• Educate first-timers on using and caring for glasses.
• Take accurate measurements and check fit; make adjustments as needed.
• Assist with inventory, orders, shipments, and general shop upkeep.
• Cross-train in technician duties to support career growth and team success.

Skills

Customer service

Communication

Style consulting

Problem solving

Job description

Got a passion for style or a gift for making things look better? Would you love to solve problems to help people live better lives? Our busy eyecare practice needs a new team member who will be dedicated to helping our patients leave our office looking and seeing their BEST! This full-time position at our Middleton office offers the stability of a career in healthcare with weekends OFF!

NO Experience required!

Prior medical office or eyecare experience can be a plus, but certainly not required. We offer paid training to the right person with a great attitude, a helpful heart, and a love of learning!

What You’ll Be Doing

You’ll be helping our patients choose the right glasses for them based on their personal style, lifestyle needs, prescription, and more. Out of everyone who works at our practice, the Optician has the honor of satisfying patients the most! This is not just some sales job, your role is to be an educator and a style consultant. If you want a career where you help the people in your community have better lives, this is the job for you

Some Of Your Duties Will Include

• Helping people pick out frames that suit them based on the shape of their face, bridge fit, lifestyle, and prescription.
• Determining the best lens types, materials, coatings, and brands for patients’ lifestyles. For example, a kid who plays basketball will need something different from someone who works on a computer all day.
• Educating first-timers on how to use and take care of their glasses.
• Troubleshooting prescription issues
• Taking accurate measurements for all lens styles and prescriptions and checking new glasses for fit and making necessary adjustments
• Miscellaneous repairs
• Consistent cross-training in technician duties for optimum career growth (offered and expected)
• Educating patients on what their insurance covers
• Keeping the optical space looking clean, neat, and welcoming
• Doing inventory, ordering, sending, and receiving shipments

• You’re a natural problem solver and you’re confident in making recommendations.
• You’re outgoing and friendly, connect with people quickly and easily, and feel that every customer deserves red carpet treatment.
• You’ve got a great sense of style and love to help people find a look or style they like best.
• You’re a natural problem solver, and hearing things like “these glasses don’t fit” or “I can’t get used to seeing with these” gets you pumped up to work your magic.
• You can effectively communicate both in writing and verbally in a professional and positive manner.
• You are comfortable with technology (being open to learning is key) and can communicate verbally and in writing in a professional manner.
• You are attentive, detail-oriented, organized, and your work reflects all of these characteristics.
• Your reputation for honesty and integrity is legendary; you’re known for doing what you say you’re going to do – no excuses!
• You take pride and ownership in your work – whatever you do, you do it well.
• You see yourself as an integral part of your team’s success (because we will).