Customer Service & Operations Lead — Manufacturing

Omni Technologies; Greendale (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

401(k) match

Medical, dental, and vision

Mental health support (EAP)

HSA and life insurance

PTO and holidays

Birthday off

Referral bonuses

Tuition reimbursement

Job summary

OMNI Technologies, Inc. is hiring a Customer Service Representative (CSR) to deliver advanced customer service and operational support within the Sales department. This role acts as a key liaison between customers, sales, engineering, and production to ensure customer requirements are met and company standards are maintained.

Schedule is Monday–Friday, onsite, 8:00 AM to 4:30 PM. We seek candidates with a high school diploma, 2+ years in manufacturing customer service, and strong communication

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• Minimum 2 years of experience in a manufacturing customer service environment.
• Strong written and verbal communication skills.
• Proficiency in computer systems and order entry platforms.
• Technical aptitude including blueprint reading and interpretation.

Responsibilities

• Demonstrate proficiency in Visual Order Entry, Customer Maintenance, and Work Order Entry.
• Use Visual Estimating Window to recalculate customer pricing per current standards.
• Interface with customers to provide products and services meeting needs while aligning with company objectives.
• Assist with application development and customer product solutions using basic engineering knowledge.
• Develop and maintain relationships with assigned HOUSE accounts to identify growth opportunities.

Skills

Strong communication

Computer systems & order entry

Blueprint reading (tech aptitude)

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

IQM

Visual Estimating Window

Visual Order Entry

Job description

OMNI Technologies, Inc. is hiring a Customer Service Representative (CSR) to deliver advanced customer service and operational support within the Sales department. This role acts as a key liaison between customers, sales, engineering, and production to ensure customer requirements are met and company standards are maintained.

Schedule is Monday–Friday, onsite, 8:00 AM to 4:30 PM. We seek candidates with a high school diploma, 2+ years in manufacturing customer service, and strong communication