Customer Service Operations Associate

wk; Clayton (MO); On-site; USD 29,000 - 49,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer CT Corporation is seeking a Client Service Representative to manage renewals, issue invoices, and maintain license portfolios for business customers nationwide. You will coordinate with teammates, apply strong organizational skills daily, and support renewals in a fast-paced environment.

Experience in banking, insurance, or legal industries is a plus. Ideal candidates have 1+ year of B2B service experience, a Bachelor's degree (preferred), and proficiency with MS Office.

Qualifications

• Minimum of 1 year B2B client/customer service experience.
• Bachelor's degree preferred, not required.
• Ability to absorb product knowledge quickly and apply to client needs.
• Able to make sound business decisions and exercise discretion and judgment.
• Experience generating add-on sales revenue preferred.
• Strong analytical and problem-solving skills, along with excellent organizational, time management and multi-tasking skills.
• Proficient with Word, Excel, PowerPoint and Outlook.

Responsibilities

• Compiling and submitting all assigned customers renewals.
• Researching any rejected renewals and corrections needed.
• Issuing monthly invoices.
• Building Pre-Filing summaries.
• Communicating with coworkers to ensure overall management of assigned customers license portfolios.
• Subject matter expert of the department, company and industry.

Skills

Customer service

Analytical skills

Communication

Time management

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Every day, our customers make critical decisions to help save lives, improve the way we do business, and build better judicial and regulatory systems. We help them get it right.

Within Wolters Kluwer, CT Corporation contains our expert information services businesses that serve large corporations, small businesses and law firms specializing in incorporation and legal business compliance solutions and clearance and protection solutions for trademark and brand professionals.

We are currently seeking dynamic Client Service Representatives to join our growing teams across the country. If you are as passionate about your future as we are,

Responsibilities

• Compiling and submitting all assigned customers renewals
• Researching any rejected renewals and corrections needed
• Issuing monthly invoices
• Building Pre-Filing summaries
• Communicating with coworkers to ensure overall management of assigned customers license portfolios
• Subject matter expert of the department, company and industry

Qualifications

• A minimum of one year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
• Bachelor's degree from an accredited college/university or equivalent B2B client service experience is preferred, not required
• Ability to absorb product knowledge quickly and process information to apply to client needs
• Able to make sound business decisions and exercise discretion and judgment
• Experience generating add-on sales revenue preferred
• Strong analytical and problem-solving skills, along with excellent organizational, time management and multi-tasking skills
• Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation

$29,200.00 - $48,900.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

For more information about our solutions and organization, visit www.wolterskluwer.com , follow us on Twitter , Facebook , LinkedIn , and YouTube .

Additional Information

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave