Customer Service Openings – Hiring Immediately (Part-Time)

MCI; Las Cruces (NM); On-site; USD 17,000 - 20,000; Part time

Benefits offered by this job

Bonus

Job summary

MCI is hiring Customer Service Agents in Las Cruces, NM. This part-time role handles inbound/outbound calls, provides basic technical support, and cultivates strong customer relationships. Immediate start with growth opportunities and a team that values learning and advancement.

The position requires a high school diploma or GED, 18+ years old, good communication, and the ability to type at least 20 WPM. A supportive environment and competitive hourly wages are offered.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Strong communication and organizational skills.
• Ability to type at least 20 WPM.
• Basic knowledge of Microsoft Office and Windows OS.
• Reliable attendance and punctuality.
• Strong problem-solving, conflict resolution, and multitasking skills.
• A customer-first mindset: empathetic, patient, and responsive.
• Team-oriented with a drive to succeed in a fast-paced environment.

Responsibilities

• Handle inbound and outbound calls in a professional and friendly manner.
• Resolve customer issues efficiently, aiming for first-call resolution.
• Research and coordinate with other departments to resolve complex inquiries.
• Accurately document customer interactions and claims.
• Use knowledge base and training to answer questions and follow procedures.
• Protect customer privacy and handle sensitive information with care.
• Escalate issues when necessary to ensure customer satisfaction.
• Stay up to date with training, meetings, and process updates.
• Maintain excellent attendance and punctuality.

Skills

Communication

Typing

MS Office

Windows OS

Attendance

Problem-solving

Customer-first

Teamwork

Education

High School Diploma/GED

Job description

Customer Service Openings – Hiring Immediately (Part-Time)

ID 2026-50697

Department Customer Service | Part-Time

Location : Location US-NM-Las Cruces

Employment Type Part-Time

Schedule Multiple Options

Career Level Entry-Level

Wage Description $12.65 - $14.51/Hr. Commensurate

Bonus Yes

Education High School Diploma/GED

Min. Years Experience 0

LOCATION

Las Cruces, NM

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

Are you anatural problem solverwith a passion for helping others? We’re looking forCustomer Service Agentsto join our growing teamimmediately! In this role, you’ll handle inbound calls, troubleshoot basic technical issues, build strong customer relationships, and identify opportunities to upsell products and services all while representing some of the world’s most recognized brands.

This is more than just a job it’s a chance tolaunch your careerwith a company that valuesgrowth, learning, and advancement.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Handleinbound and outbound callsin a professional and friendly manner.
• Resolve customer issues efficiently, aiming forfirst-call resolution.
• Research and coordinate with other departments to resolve complex inquiries.
• Accurately document customer interactions and claims.
• Use ourknowledge base and trainingto answer questions and follow procedures.
• Protect customer privacy and handle sensitive information with care.
• Escalate issues when necessary to ensure customer satisfaction.
• Stay up to date with training, meetings, and process updates.
• Maintainexcellent attendance and punctuality.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older.
• High school diploma or equivalent.
• Strongcommunication and organizationalskills.
• Ability totype at least 20 WPM.
• Basic knowledge ofMicrosoft OfficeandWindows OS.
• Reliableattendance and punctuality.
• Strongproblem-solving, conflict resolution, and multitasking skills.
• Acustomer-first mindset: empathetic, patient, and responsive.
• Team-oriented with adrive to succeedin a fast-paced environment.

Preferred (Not Required)

• 1+ year of experiencein customer service, tech support, sales, chat, or admin roles.
• Experience in acontact centerorgovernment-related work.

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua,EastWest BPO, TeleTechnology, and Vinculum.

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

Are you anatural problem solverwith a passion for helping others? We’re looking forCustomer Service Agentsto join our growing teamimmediately! In this role, you’ll handle inbound calls, troubleshoot basic technical issues, build strong customer relationships, and identify opportunities to upsell products and services all while representing some of the world’s most recognized brands.

This is more than just a job it’s a chance tolaunch your careerwith a company that valuesgrowth, learning, and advancement.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Handleinbound and outbound callsin a professional and friendly manner.
• Resolve customer issues efficiently, aiming forfirst-call resolution.
• Research and coordinate with other departments to resolve complex inquiries.
• Accurately document customer interactions and claims.
• Use ourknowledge base and trainingto answer questions and follow procedures.
• Protect customer privacy and handle sensitive information with care.
• Escalate issues when necessary to ensure customer satisfaction.
• Stay up to date with training, meetings, and process updates.
• Maintainexcellent attendance and punctuality.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older.
• High school diploma or equivalent.
• Strongcommunication and organizationalskills.
• Ability totype at least 20 WPM.
• Basic knowledge ofMicrosoft OfficeandWindows OS.
• Reliableattendance and punctuality.
• Strongproblem-solving, conflict resolution, and multitasking skills.
• Acustomer-first mindset: empathetic, patient, and responsive.
• Team-oriented with adrive to succeedin a fast-paced environment.

Preferred (Not Required)

• 1+ year of experiencein customer service, tech support, sales, chat, or admin roles.
• Experience in acontact centerorgovernment-related work.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics.We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.