Customer Service Representative (Nights) Part-Time

MCI; Las Cruces (NM); On-site; USD 17,000 - 20,000; Part time

Benefits offered by this job

Bonus

Job summary

MCI is seeking a Customer Service Representative (Nights) for Las Cruces, NM. This part-time role handles inbound/outbound calls, basic technical support, and product inquiries, with opportunities to upsell. You will contribute to a positive, customer-first experience while working a night shift.

The team emphasizes quality service and continuous training in a fast-paced environment. The ideal candidate has a high school diploma, strong communication skills, and the ability to multi-task while

Qualifications

• 18 years or older with a high school diploma or equivalent
• Excellent verbal and written communication skills
• Typing speed of 20+ words per minute
• Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Strong problem-solving, conflict resolution, and troubleshooting skills
• Reliable, punctual, and motivated with a strong work ethic
• Ability to multi-task, stay organized, and self-manage
• Customer-first mindset: empathetic, patient, and responsive
• Positive attitude and a team-player spirit
• Comfortable working in a fast-paced, dynamic environment

Responsibilities

• This position supports customer service, technical support, and customer sales interactions.
• Interact with hundreds of customers each week across the country to resolve issues and upsell.
• Be a confident, fully engaged team player with a positive outlook.
• Handle inbound and outbound calls with professionalism, empathy, and efficiency.
• Troubleshoot and resolve customer issues, focusing on first-call resolution.
• Research information using internal systems and collaborate with other teams.
• Document and process customer claims and interactions.
• Follow scripts, policies, and procedures while using training resources.
• Maintain confidentiality and escalate complex cases as needed.
• Attend ongoing training and meet night-shift scheduling requirements.

Skills

Verbal communication

Written communication

Typing 20 WPM

Microsoft Office

Windows OS

Problem-solving

Team-player

Customer-first mindset

Multi-tasking

Education

High School Diploma/GED

Tools

Microsoft Office

Windows OS

Job description

Customer Service Representative (Nights) Part-Time

ID 2026-50699

Department Customer Service | Part-Time

Location : Location US-NM-Las Cruces

Employment Type Part-Time

Schedule Multiple Options

Career Level Entry-Level

Wage Description $12.65 - $14.51/Hr. Commensurate

Bonus Yes

Education High School Diploma/GED

Min. Years Experience 0

LOCATION

Las Cruces, NM

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

Are you aproblem solverwith a passion for helping people? Do you thrive in afast-paced environmentand enjoy creatingoutstanding customer experiences? If so, we want you on our team!

We’re looking forCustomer Service Representatives (Nights)to represent some of theworld’s most recognized brandsduring the night shift. In this role, you’ll be the first point of contact for customers handling inbound calls, resolving basic technical issues, answering product and process-related inquiries, and identifying opportunities to upsell products and services.

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POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

Manageinbound and outbound callswith professionalism, empathy, and efficiency

Troubleshoot and resolve customer issues, focusing onfirst-call resolution

Research and retrieve information using internal systems; collaborate with other teams as needed

Accuratelydocument and process customer claims and interactions

Follow scripts, policies, and procedures while using training resources to provide accurate answers

Handle sensitive information with discretion andmaintain confidentiality

Escalate complex cases to the appropriate team or manager

Stay updated on products and processes by attendingongoing training

Meet allattendance, reliability, and night shift scheduling requirements

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

18 years or olderwith ahigh school diploma or equivalent

Excellentverbal and written communication skills

Typing speed of20+ words per minute

Basic knowledge ofMicrosoft Office (Word, Excel, Outlook, PowerPoint)

Familiarity withWindows operating systems

Strongproblem-solving, conflict resolution, and troubleshooting skills

Reliable, punctual, and motivated with a strongwork ethic

Ability tomulti-task, stay organized, and self-manage

Customer-first mindset: empathetic, patient, and responsive

Positive attitude and ateam-player spirit

Comfortable working in afast-paced, dynamic environment

Preferred (Not Required)

• 1+ year incustomer service, call center, help desk, technical support, inside sales, or back-office roles
• Prior experience withcontact centers or government-related accounts

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua,EastWest BPO, TeleTechnology, and Vinculum.

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

Are you aproblem solverwith a passion for helping people? Do you thrive in afast-paced environmentand enjoy creatingoutstanding customer experiences? If so, we want you on our team!

We’re looking forCustomer Service Representatives (Nights)to represent some of theworld’s most recognized brandsduring the night shift. In this role, you’ll be the first point of contact for customers handling inbound calls, resolving basic technical issues, answering product and process-related inquiries, and identifying opportunities to upsell products and services.

--------------

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

Manageinbound and outbound callswith professionalism, empathy, and efficiency

Troubleshoot and resolve customer issues, focusing onfirst-call resolution

Research and retrieve information using internal systems; collaborate with other teams as needed

Accuratelydocument and process customer claims and interactions

Follow scripts, policies, and procedures while using training resources to provide accurate answers

Handle sensitive information with discretion andmaintain confidentiality

Escalate complex cases to the appropriate team or manager

Stay updated on products and processes by attendingongoing training

Meet allattendance, reliability, and night shift scheduling requirements

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

18 years or olderwith ahigh school diploma or equivalent

Excellentverbal and written communication skills

Typing speed of20+ words per minute

Basic knowledge ofMicrosoft Office (Word, Excel, Outlook, PowerPoint)

Familiarity withWindows operating systems

Strongproblem-solving, conflict resolution, and troubleshooting skills

Reliable, punctual, and motivated with a strongwork ethic

Ability tomulti-task, stay organized, and self-manage

Customer-first mindset: empathetic, patient, and responsive

Positive attitude and ateam-player spirit

Comfortable working in afast-paced, dynamic environment

Preferred (Not Required)

• 1+ year incustomer service, call center, help desk, technical support, inside sales, or back-office roles
• Prior experience withcontact centers or government-related accounts

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.