Customer Service Officer

Dutuc; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Training and professional development

Supportive and collaborative work环境

Career growth opportunities

Job summary

Dutuc is seeking a proactive Customer Service Officer to help customers understand products and services while ensuring a positive service experience. This role suits someone who enjoys solving problems, building relationships, and working in a collaborative team.

You will receive training and ongoing guidance, with opportunities to grow within a supportive environment. Strong communication and a customer-first mindset are essential to succeed in this position.

Qualifications

• Strong verbal communication and interpersonal skills.
• Patient, approachable, and solution-oriented attitude.
• Good listening and problem-solving abilities.
• Ability to remain professional in a fast-paced environment.
• Reliable, organized, and willing to learn.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Assist customers with questions about products, services, and available promotions.
• Identify customer needs and provide relevant information and practical solutions.
• Handle customer concerns professionally and help resolve routine issues.
• Build positive relationships through attentive and courteous service.
• Explain service options clearly and ensure customers understand available choices.
• Collaborate with colleagues to maintain service standards and achieve team goals.
• Participate in training sessions to strengthen product knowledge and customer service skills.

Skills

Verbal communication

Interpersonal skills

Listening skills

Problem solving

Professional demeanor

Job description

About Us

Dutucbridges brand strategy, content, campaigns and growth under one calm,memorable identity. Above the water, sharp marketing. Underneath,relentless execution.

About the Role

We are seeking a proactive and customer-focused Customer Service Officer to help customers understand available products and services while ensuring a positive service experience. This position is ideal for someone who enjoys solving problems, building relationships, and working in a team-oriented environment. Training and ongoing guidance will be provided.

Responsibilities

• Assist customers with questions about products, services, and available promotions.
• Identify customer needs and provide relevant information and practical solutions.
• Handle customer concerns professionally and help resolve routine issues.
• Build positive relationships through attentive and courteous service.
• Explain service options clearly and ensure customers understand available choices.
• Collaborate with colleagues to maintain service standards and achieve team goals.
• Participate in training sessions to strengthen product knowledge and customer service skills.

Qualifications

• Strong verbal communication and interpersonal skills.
• Patient, approachable, and solution-oriented attitude.
• Good listening and problem-solving abilities.
• Ability to remain professional in a fast-paced environment.
• Reliable, organized, and willing to learn.
• Previous customer service experience is an advantage but not required.

What We Offer

• Training and ongoing professional development.
• Opportunities to strengthen customer service and problem-solving skills.
• A supportive and collaborative work environment.
• Opportunities for career growth and advancement.
• Compensation based on the position and experience.