Customer Service Officer

Start Club Corp; Culver City (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

StartClub Corp is seeking a friendly, customer-focused Customer Service Officer to help customers understand available products and services while ensuring their questions receive helpful attention. This role suits someone who enjoys assisting people, resolving routine concerns, and building positive relationships.

You will listen to customer needs, provide clear information, and collaborate with the team to maintain service standards. Prior experience is beneficial but not required.

Qualifications

• Clear verbal communication and active listening.
• Friendly, patient, and professional demeanor.
• Good judgment and problem-solving abilities.
• Dependable, organized, and detail-oriented.
• Ability to work collaboratively in a customer-focused environment.
• Previous customer service experience beneficial but not required.

Responsibilities

• Assist customers with inquiries about products, services, and general procedures.
• Listen to customer needs and provide clear, accurate information.
• Help identify appropriate solutions and explain available options.
• Address routine concerns with patience and professionalism.
• Collaborate with team members to resolve issues and maintain service standards.
• Follow established procedures to ensure a consistent customer experience.
• Share customer feedback and suggestions that may improve service delivery.

Skills

Verbal communication

Active listening

Customer focus

Friendly demeanor

Team collaboration

Attention to detail

Job description

About Us

StartClub Corp helps teams clarify the strategic choices behind marketpresence: what to emphasize, where to compete, how to communicate value,and how to keep growth priorities visible across the organization.

About the Role

We are seeking a professional, approachable, and customer-focused Customer Service Officer to help customers understand available products and services while ensuring their questions receive helpful attention. This role is well suited to someone who enjoys assisting people, resolving routine concerns, and building positive customer relationships.

Responsibilities

• Assist customers with inquiries about products, services, and general procedures.
• Listen to customer needs and provide clear, accurate information.
• Help identify appropriate solutions and explain available options.
• Address routine concerns with patience and professionalism.
• Collaborate with team members to resolve issues and maintain service standards.
• Follow established procedures to ensure a consistent customer experience.
• Share customer feedback and suggestions that may improve service delivery.

Qualifications

• Strong verbal communication and active listening skills.
• Friendly, patient, and professional demeanor.
• Good judgment and problem-solving abilities.
• Dependable, organized, and attentive to detail.
• Ability to work collaboratively in a customer-focused environment.
• Previous customer service experience is beneficial but not required.