Customer Service Officer

Alphabe Insight Inc; Birmingham (AL); On-site; USD 45,000 - 49,000; Full time

Benefits offered by this job

Career growth opportunities

Ongoing training and development

Collaborative team environment

Job summary

Biz Voice Boost in Birmingham, AL is hiring a professional Customer Service Officer with a sales focus to engage customers, understand needs, and recommend value-added products.

This full-time role emphasizes relationship building, client guidance, and pursuing sales opportunities while delivering exceptional service.

You will participate in ongoing training, grow with a collaborative team, and support promotional initiatives as you help drive revenue.

Qualifications

• Strong verbal and written communication skills.
• Customer-focused with a professional demeanor.
• Goal-oriented with a drive to achieve results.
• Ability to build relationships and solve problems.
• Excellent organizational and multitasking abilities.
• Reliable, adaptable, and self-motivated.
• Previous experience in sales, customer service, retail, hospitality, or account support is a plus but not required.

Responsibilities

• Engage with customers and provide friendly, professional assistance.
• Identify customer needs and recommend appropriate products or services.
• Identify and pursue sales opportunities through customer interactions.
• Follow up with prospective and existing customers to support sales growth.
• Build strong customer relationships and encourage repeat business.
• Support promotional and customer acquisition initiatives.
• Maintain accurate customer and sales records.
• Collaborate with team members to achieve sales and customer satisfaction goals.
• Participate in ongoing sales training and professional development.

Skills

Communication

Customer service

Sales mindset

Relationship-building

Problem-solving

Multitasking

Organization

Adaptability

Education

High school diploma or equivalent

Job description

• Compensation: USD 3800 - USD 4450 - monthly

Company Description

At Biz Voice Boost, we believe that meaningful connections drive business success. We are a growing company dedicated to helping brands strengthen their public image through professional communication, community engagement, and innovative outreach strategies. Our team values collaboration, creativity, and continuous growth, providing every employee with the opportunity to build a rewarding career in a supportive and professional environment.

Job Description

Job Summary

We are seeking a professional and sales-focused Customer Service Officer to engage with customers, understand their needs, and recommend products and services that provide value. This role combines customer service, relationship-building, and sales responsibilities in a fast-paced environment.

Responsibilities

• Engage with customers and provide friendly, professional assistance.
• Identify customer needs and recommend appropriate products or services.
• Identify and pursue sales opportunities through customer interactions.
• Follow up with prospective and existing customers to support sales growth.
• Build strong customer relationships and encourage repeat business.
• Support promotional and customer acquisition initiatives.
• Maintain accurate customer and sales records.
• Collaborate with team members to achieve sales and customer satisfaction goals.
• Participate in ongoing sales training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Confident, professional, and customer-focused personality.
• Goal-oriented and motivated to achieve results.
• Strong relationship-building and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in sales, customer service, retail, hospitality, or account support is a plus but not required.

Additional Information

• Competitive salary of $45,000 – $49,000 per year.
• Full-time position with a professional and supportive team environment.
• Career growth and advancement opportunities.
• Ongoing training and professional development.
• Opportunities to strengthen communication, customer service, problem-solving, and leadership skills.
• Collaborative workplace focused on personal and professional growth.
• Opportunity to take on greater responsibilities as your skills develop.