Customer Service Office Assistant - NY HELPS Program

State of New York - Attorney General, Office of the; New York (NY); On-site; USD 43,000 - 52,000; Full time

Job summary

Office of the New York State Attorney General in New York City is seeking a clerical Office Assistant 2 to support the Charities’ Registrations Section. The role involves handling public inquiries, reviewing forms, and processing applications in a busy state agency environment.

The position requires one year of clerical experience and is part of NY HELPS; conversion to competitive status may occur after eligibility. Office hours are standard civil service weekdays, with no telecommuting.

Qualifications

• One year of clerical experience.

Responsibilities

• Perform complex clerical and office support tasks requiring knowledge of program area, laws, rules, or regulations.
• Communicate with the public by phone, in person, or electronically to provide or gather information.
• Review forms and applications and determine appropriate actions; may research and consult with higher level staff.
• Monitor filings and submissions using program tools and systems, and maintain archives.

Skills

Clerical experience

Job description

Office of the New York State Attorney General in New York City is seeking a clerical Office Assistant 2 to support the Charities’ Registrations Section. The role involves handling public inquiries, reviewing forms, and processing applications in a busy state agency environment.

The position requires one year of clerical experience and is part of NY HELPS; conversion to competitive status may occur after eligibility. Office hours are standard civil service weekdays, with no telecommuting.