Customer Service Representative Nights and Weekend

Planet Fitness - PF Baseline Fitness; Grand Forks (ND); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Free Membership for self and one family member or friend

Dollars for Scholars Program

Employee Appreciation Program

Advancement Opportunities

Pet Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

HSA

Job summary

An established industry player is seeking a Customer Service Representative to create a positive member experience. In this role, you will be responsible for greeting potential members, handling front desk tasks, and addressing member service issues. You will play a vital role in ensuring a welcoming atmosphere and assisting members with their needs. The ideal candidate will possess strong customer service skills and a good work ethic, thriving in a dynamic environment. This is a fantastic opportunity to join a supportive team and contribute to a thriving community.

Qualifications

• Strong customer service skills and a good work ethic are essential.
• Basic computer proficiency is required for handling member accounts.

Responsibilities

• Greet potential members and provide a great customer experience.
• Handle front desk tasks and assist with member check-ins and sign-ups.

Skills

Customer Service Skills

Problem Solving

Basic Computer Proficiency

Job description

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

1. Greet and meet potential members, providing a great customer experience.
2. Handle front desk related tasks:
   1. Answer phone calls politely and friendly to assist with questions or concerns.
   2. Take information calls and conduct tours.
   3. Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
3. Facilitate member services issues and questions, forwarding to the Club Manager/Manager in Training/Team Lead as needed.
4. Help maintain the neatness and cleanliness of the club.

Essential Behavior Requirements

• Customer Service: Communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: Actively listens to customers, empathizes, and works together to solve problems.
• Problem Solving: Recognizes and defines problems; analyzes relevant information; encourages alternative solutions; seeks additional assistance when needed.
• Diplomacy: Demonstrates tact and skill in all interactions using appropriate behavior and language.
• Communication: Communicates questions, concerns, or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs. less than 30% of the time

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental, and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness