Customer Service Representative-MUST have automotive and manufacturing experience

CSP; Salisbury (MD); On-site; USD 42,000 - 62,000; Full time

Job summary

CSP in Salisbury, MD, is seeking a customer service professional with automotive and manufacturing experience. The role supports production goals, documents operating procedures, and coordinates with suppliers to ensure on-time deliveries.

The ideal candidate has strong organizational and communication skills, hands-on ERP experience (QAD), and familiarity with TS16949 and ISO14001 standards. This is a full-time position in a professional office environment.

Qualifications

• Proven experience in a customer service role in automotive manufacturing.
• Strong organizational and administrative skills.
• Excellent communication and interpersonal abilities.
• Proficiency with QAD or similar ERP systems.
• Understanding of TS16949 & ISO14001 standards.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist with production goals and strategic initiatives.
• Develop operating guidelines and procedures for smooth operations.
• Compile and prepare material and inventory reports.
• Create and document continuous improvement initiatives.
• Produce and distribute weekly Supplier Release Schedule using QAD.
• Maintain supplier records and relationships to ensure on-time deliveries.
• Communicate schedules with internal teams and suppliers.
• Perform inventory adjustments and maintain stock accuracy.

Skills

Customer service

Organizational skills

Communication

QAD ERP

ISO TS16949

Problem solving

Education

Bachelor's in Business Administration

Tools

QAD ERP

MS Office

Job description

## Customer Service-MUST have automotive and manufacturing experience!!!!!Applylocations: Salisburytime type: Full timeposted on: Posted 9 Days Agojob requisition id: JR101257CSP is the industry leader in the formulation and molding of lightweight, advanced composite components for the transportation industries. As an innovative, full-service Tier One supplier, we offer an entrepreneurial environment where you’re only limited by your own imagination. In addition to our team-focused environment, we provide industry-leading benefits, called BENEfits4U. Our comprehensive offering includes: affordable medical, dental, and vision care; flexible spending accounts; life insurance; 401k with company match and much, much more.**Job Description**Assist with establishing and achieving goals that align with production and strategic initiatives.Assist in developing and documenting operating guidelines and procedures to ensure smooth operations.Compile, record, and prepare material and inventory reports to keep track of resources and production progress.Develop and document continuous improvement initiatives to enhance efficiency and effectiveness.Produce and distribute the weekly Supplier Release Schedule using QAD, ensuring all relevant parties are informed of upcoming requirements.Establish and maintain accurate supplier records to facilitate effective communication and operational efficiency.Establish and maintain professional relationships with suppliers to foster cooperation and timely support.Ensure on-time deliveries by providing accurate and timely releases to suppliers and adjusting schedules as necessary.Communicate schedules and deadlines effectively with internal departments and suppliers to ensure alignment and timely execution.Make adjustments to inventory levels following issue resolution, ensuring accurate stock levels are maintained.Perform other related duties as required and assigned to support the overall operations of the department.**Qualifications:**Proven experience in a customer service role, preferably within the automotive industry.Strong organizational and administrative skills.Excellent communication and interpersonal abilities.Proficiency with QAD or similar ERP systems.Understanding of TS16949 & ISO14001 standards.Ability to work collaboratively in a fast-paced environment.High attention to detail and problem-solving skills.Degree in Business Administration, Supply Chain Management, or a related field preferred.**Work Environment:**This position operates in a professional office environment and routinely uses standard office equipment.*If you enjoy innovation, and an opportunity to learn and contribute to a growing organization, CSP is the place for you!*