Customer service (Must be available to work Weekends) 9:00AM - 5:30PM PST

UPS; Inglewood (CA); On-site; USD 29,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Dependent Care FSA

Life Insurance

Disability Insurance

Employee Assistance Program

401(k) retirement plan

Vacation

Holidays & Paid time off

Sick leave & family leave

Job summary

UPS Marken is seeking an experienced logistics customer service professional in Inglewood, CA. The role focuses on coordinating shipments, maintaining strong customer relationships, and ensuring timely delivery across the global Marken network.

Responsibilities include handling booking requests, communicating with patients, and supporting documentation and meetings as required. Flexible weekend availability is expected in a fast-paced healthcare logistics environment.

Qualifications

• Minimum 2 years of customer service experience in pharma, clinical trials, logistics, or aviation transport.
• Proficient in Microsoft Office; Excel, Word, Salesforce.
• Fluent in English; reading, writing and speaking.

Responsibilities

• Monitors shipments to ensure on-time delivery.
• Develops excellent working relationships with customers.
• Coordinates with patients to meet collection requirements and keep them informed.
• Processes booking requests and generates shipping documentation.
• Liaises with Marken network to meet customer requirements.
• Attends customer meetings as required.

Skills

Customer Service

English Fluency

Microsoft Office

Communication

Pharma/Trials Knowledge

Tools

Salesforce

Excel

Word

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Main Duties And Responsibilities

• Monitors shipments throughout the day to ensure they are collected and delivered within agreed time frames.
• Works with customers, both internal and external, with the aim of developing an excellent working relationship.
• Works with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
• Books and processes booking requests within Marken’s internal database, generating and verifying shipping documentation where applicable.
• Liaises with all relevant departments within the Global and Domestic Marken network to ensure all customer requirements are met.
• Coordinates with Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
• Updates clinical trial sites into Marken’s internal database (when necessary).
• Responds to incoming requests from external customers and internal offices/agents.
• Prepares, verifies and distributes country specific project documentation.
• Files and archives documents where required.
• Attends and participates in customer meetings when required.

Qualifications

• Minimum of 2 years of Customer Service experience required experience in pharma industry, clinical trials, logistics or aviation transport preferred.
• Intermediate level experience in Microsoft Office Suite (Excel, Word and Salesforce).
• Fluent in English (ability to read, write and speak).
• Thorough understanding of Aviation/Airline networks.
• Excellent communication skills and ability to influence others.
• Ability to work independently and collaborate with others.
• Attention to detail.
• Flexibility in working hours required; schedules may include overnight and weekend availability.

Working Conditions

• Position is an individual contributor and will work with limited supervision

Must be able to work Weekends

M-F 9am-5:30pm

Sat-Sun 8am-4:30pm

Compensation & Benefits

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $21.24 per hour to $33 per hour. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience.

• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law

Employee Type

Permanent

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Fair Chance Act Disclosure

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. UPS does consider job applicants with prior criminal convictions.