Customer Service & Membership Sales Associate

Express Wash Concepts; Hilliard (OH); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Pay increases with training

Recognition programs

Ongoing training and development

Unlimited Wash Club membership

50% off retail items

Company-provided uniforms

Paid vacation

Job summary

Express Wash Concepts is hiring for a Team Member role at our Hilliard, OH location. Starting pay is $15.00/hour with opportunities to advance as you grow with one of the region’s fastest-growing companies.

As a team member, you’ll deliver exceptional customer service, engage customers with our Unlimited Wash Club offerings, upsell products, and support daily operations while following safety procedures. Growth paths include leadership roles and ongoing training.

Qualifications

• High school diploma or equivalent, or current enrollment.
• Ability to work flexible hours, including weekends.
• Stand and move throughout the site for the entire shift in a fast-paced environment.
• Work outdoors in all weather conditions.
• Lift up to 25 lbs. consistently and up to 50 lbs. occasionally.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.

Responsibilities

• Educating our customers on the benefits of our Unlimited Wash Club.
• Greet and exceed customer expectations through long-lasting first impressions.
• Actively engage with customers pre/post wash to ensure 100% satisfaction.
• Maintain quality assurance through accurate Quality Control checks.
• Comply with all safety protocols and standard operating procedures.
• Properly address all customer escalations in a calm and collected manner.
• Understand and operate basic functional retail equipment (computer, POS, etc.).
• Pitch our membership when interacting with new customers.
• Learn the wash process and equipment to expand the knowledge base.
• Perform other related duties as required and assigned.

Skills

Customer service

Sales

Upselling

POS operation

Teamwork

Education

High School Diploma or equivalent

Tools

POS system

Retail equipment

Job description

Express Wash Concepts is hiring for a Team Member role at our Hilliard, OH location. Starting pay is $15.00/hour with opportunities to advance as you grow with one of the region’s fastest-growing companies.

As a team member, you’ll deliver exceptional customer service, engage customers with our Unlimited Wash Club offerings, upsell products, and support daily operations while following safety procedures. Growth paths include leadership roles and ongoing training.