Customer Experience Associate — Growth Path & Perks

Express Wash Concepts LLC; Mentor (OH); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Pay increases tied to training and sk

Recognition programs

Ongoing training and professional dev.

Unlimited Wash Club membership

50% off retail items

Company-provided uniforms

Paid vacation

Job summary

Express Wash Concepts LLC is hiring a Team Member at the Mentor, OH location. Starting wage is $15.00/hour with opportunities for growth. The role focuses on delivering exceptional customer service, promoting Unlimited Wash Club memberships, and upselling products to customers.

Training and advancement paths are emphasized, with benefits like uniforms and paid vacation. You'll work outdoors in all weather, stand for long periods, and flex hours including weekends.

Qualifications

• Customer service experience is preferred.
• Ability to upsell monthly unlimited car wash packages.
• Familiarity with basic retail equipment (POS).

Responsibilities

• Provide exceptional customer service and promote Unlimited Wash Club packages.
• Greet customers and exceed expectations with a strong first impression.
• Upsell products and memberships to increase revenue.
• Ensure quality and safety procedures are followed.
• Operate basic retail equipment and assist with transactions.
• Perform additional duties as needed.

Skills

Customer service

Sales

Upselling

POS usage

Safety compliance

Education

High school diploma or equivalent

Tools

POS system

Job description

Express Wash Concepts LLC is hiring a Team Member at the Mentor, OH location. Starting wage is $15.00/hour with opportunities for growth. The role focuses on delivering exceptional customer service, promoting Unlimited Wash Club memberships, and upselling products to customers.

Training and advancement paths are emphasized, with benefits like uniforms and paid vacation. You'll work outdoors in all weather, stand for long periods, and flex hours including weekends.