Customer Service & Master Data Lead - NA

United Phosphorus Limited (UPL); Cary (NC); On-site; USD 90,000 - 110,000; Full time

Job summary

United Phosphorus Limited (UPL) in Cary, North Carolina is seeking a Customer Service and Data Lead for North America. This role is crucial in leading the customer service team, managing critical master data, and optimizing data flows. The ideal candidate will have a robust background in operations leadership and a passion for customer satisfaction.

The position requires strong expertise in data management and experience with CRM systems and SAP. The role includes responsibilities such as overseeing daily operations, enhancing customer experience, and ensuring data integrity and quality.

Qualifications

• 10+ years of proven experience in an operations leadership role.
• Demonstrated proficiency in data management principles.
• Proven ability to lead and develop a high-performing team.

Responsibilities

• Oversee daily operations of the customer service team.
• Monitor customer satisfaction metrics and implement initiatives.
• Set and track key performance indicators for customer service.

Skills

Leadership

Data management

Customer service

Communication skills

Analytical skills

Problem-solving

Education

Bachelor's degree in Business Administration, Operations Management, or related field

Tools

CRM systems

SAP S4 Hana

Microsoft 365

Job description

United Phosphorus Limited (UPL) in Cary, North Carolina is seeking a Customer Service and Data Lead for North America. This role is crucial in leading the customer service team, managing critical master data, and optimizing data flows. The ideal candidate will have a robust background in operations leadership and a passion for customer satisfaction.

The position requires strong expertise in data management and experience with CRM systems and SAP. The role includes responsibilities such as overseeing daily operations, enhancing customer experience, and ensuring data integrity and quality.