Customer Service Manager - State Farm Agent Team Member

Scott Brown - State Farm Agent; Castle Rock (CO); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading insurance agency is seeking a Customer Service / Office Manager to oversee operations and support the team in delivering exceptional client experiences. The ideal candidate will have prior State Farm experience, leadership skills, and the ability to manage multiple priorities. This role offers opportunities for advancement and a flexible schedule in a dynamic work environment.

Benefits

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Qualifications

• Prior State Farm insurance experience required.
• Property/Casualty and Life/Health insurance licenses needed.
• Ability to manage multiple priorities effectively.

Responsibilities

• Manage office operations and ensure smooth workflow.
• Provide leadership, training, and mentorship to the team.
• Oversee customer service interactions and ensure high-quality support.

Skills

Leadership

Communication

Problem-Solving

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Position Overview:
Are you an experienced State Farm professional with strong leadership skills? Do you thrive in a managerial role while delivering excellent customer service? We are seeking a Customer Service / Office Manager to oversee operations, support team members, and ensure exceptional client experiences.

As the Customer Service Manager, you will play a key role in managing daily office operations while leading and supporting the team. Your prior State Farm experience will be essential in driving efficiency, fostering client relationships, and ensuring seamless operations.

Responsibilities:

• Manage office operations and ensure smooth workflow
• Provide leadership, training, and mentorship to the team
• Oversee customer service interactions, ensuring high-quality support
• Ensure compliance with State Farm policies and procedures
• Collaborate with the agent on business strategies and goals

Requirements:

• Prior State Farm insurance experience (required)
• Property/Casualty and Life/Health insurance licenses
• Strong leadership, problem-solving, and communication skills
• Ability to manage multiple priorities at once
• Experience with State Farm systems and procedures

If you are a motivated professional with a passion for leadership and customer service, we’d love to hear from you!

Disclaimer: We are accepting ongoing applicants for this position as we are always looking for great employees to add to our team!