Customer Service & Manager of Technicians - Tallahassee, FL

Compass Group USA; Tallahassee (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Company car

Yearly bonus

Job summary

Canteen, part of Compass Group USA, is seeking a Customer Service & Manager of Technicians in Tallahassee, FL to lead a team of field technicians, installers and drivers responsible for maintenance, repair, installation of vending/coffee equipment and route operations. You will drive service quality and customer satisfaction.

The role combines hands-on leadership with operational excellence, ensuring safe, efficient service, timely ticket closure, and collaboration with internal partners to

Qualifications

• Prior management or team leadership experience is required.
• Technical familiarity with mechanical and electrical systems is preferred.
• Experience with computerized work order or maintenance management systems is strongly preferred.
• Strong decision making skills and ability to remain calm under pressure.
• Excellent verbal and written communication skills.
• Proficiency with Windows based applications (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Oversee a team of field technicians, installers and drivers responsible for maintenance, repair and installation of vending/coffee equipment and route operations.
• Lead, coach and develop staff to ensure strong performance and accountability.
• Monitor service tickets, reports, and documentation for timely completion.
• Collaborate with internal partners to resolve issues and enhance service quality.

Skills

Leadership

Team management

Technical familiarity (mechanical/e–e)

Maintenance management systems

Decision making under pressure

Communication (verbal/written)

Tools

Windows-based apps (Word/Excel/PowerPoint/Outlook)

Job description

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Customer Service & Manager of Technicians - Tallahassee, FL

Other Forms of Compensation: Yearly Bonus Opportunity & Company Car

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary:

The Customer Service & Manager of Technicians oversees a team of field technicians, installers and drivers responsible for the maintenance, repair, installation of vending /coffee equipment and route drivers. This role ensures exceptional service delivery, operational efficiency, and positive customer experience.

The manager provides hands on support, drives team performance, and maintains a well organized service environment while collaborating closely with internal partners to resolve issues and enhance service quality.

Essential Duties & Responsibilities:

Leadership & Team Management

• Lead, coach, and develop technicians and installers to ensure strong performance and accountability.
• Conduct brief daily huddles to review priorities, align on workload, and communicate operational needs.
• Provide hands on service support when needed to meet response times and maintain customer satisfaction.
• Support coverage during staff absences or peak service periods.

Operations & Workflow Management

• Maintain a clean, organized, and fully functional shop and workspace.
• Ensure equipment awaiting service is staged for next day work or that required parts are ordered promptly.
• Partner with the District Operations Manager to identify recurring issues and recommend repair or replacement strategies.
• Monitor and ensure timely, accurate completion of service tickets, reports, and documentation.

Route Team Leadership & Operations Support

• Lead, coach, and support a team of Route Delivery Drivers to ensure exceptional customer service, account retention, and operational excellence.
• Conduct regular ride-alongs, performance reviews, and coaching sessions to promote safety, service quality, and professional development.
• Monitor route efficiency, service execution and customer feedback to identify trends and implement corrective actions when needed.

Installation Coordination

• Confirm installation schedules and ensure crews complete all pre departure checklists.
• Verify installation vehicles are properly stocked and ready before leaving the shop.
• Assist with installations or emergency situations when needed.

Field Service & Customer Support

• Professionally represent the company during field visits and customer interactions.
• Perform scheduled preventive maintenance and support complex service scenarios alongside technicians.
• Communicate effectively with dispatch and internal teams to ensure smooth workflow and timely updates.
• Escalate recurring or systemic equipment issues to management for review.

Inventory & Equipment Management

• Maintain accurate inventory of parts, tools, and supplies within service vehicles.
• Ensure equipment is safe, well-maintained, and ready for daily use.

Qualifications

• Prior management or team leadership experience required.
• Technical familiarity with mechanical and electrical systems is preferred.
• Experience with computerized work order or maintenance management systems strongly preferred.
• Strong decision making skills and ability to remain calm under pressure.
• Excellent verbal and written communication skills.
• Proficiency with Windows based applications (Word, Excel, PowerPoint, Outlook).

Canteen is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, and requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.