Customer Service Manager McLean, Virginia, United States

IAP Worldwide Services, Inc.; McLean (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading company in government services seeks a Customer Service Manager in McLean, VA. The role involves overseeing customer service operations, scheduling, and providing support for government conferences. The ideal candidate will hold a relevant bachelor's degree and possess at least 4 years of management experience. Security clearance is a requirement.

Qualifications

• Bachelor’s degree in a related field is required.
• At least 4 years of management experience overseeing customer service operations.
• Top Secret SCI Full Scope Polygraph security clearance is mandatory.

Responsibilities

• Provide customer service support and oversee key management and control.
• Assist conference attendees and manage service order requests.
• Be available for emergency response and staff a customer service desk.

Skills

Customer Service Management

Scheduling

Government Conference Support

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Communications

Bachelor’s degree in Public Relations

Job description

Position contingent upon contract award

As the Customer Service Manager, you will be responsible for providing customer service support, scheduling, processing requests, and assisting with Government conferences.

ESSENTIAL JOB FUNCTIONS

• Provide opening procedures, including posting conference schedules at government facilities.
• Begin phone service immediately following opening procedures.
• Support customer service by staffing a desk to generate Products & Services requests and respond to customer inquiries, including tracking requests.
• Integrate service order requests and assist conference attendees.
• Provide notary services.
• Oversee key management and control.
• The Customer Service Manager or their approved designees must be present during business hours (0600-1800). After hours or weekends, they shall be physically present within two hours of incident notification if emergency response is required, and be available by telephone 24/7, including holidays.

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Business Administration, Communications, Public Relations, or a related field.
• At least 4 years of management experience overseeing customer service operations.

SECURITY CLEARANCE: Top Secret SCI Full Scope Polygraph.

About the Company:

Intrepid Global Solutions, LLC (www.intrepidgs.com), provides a broad spectrum of services to U.S. and international government agencies. We leverage capabilities in IT & Communications, Aviation & Engineering, Power, Infrastructure & Logistics to deliver safe, innovative, and reliable solutions.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.