Customer Service Manager Laundry Services

AdventHealth; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

AdventHealth seeks a Customer Service Manager for its laundry operations in Orlando, Florida. This full-time role requires leadership in customer service, supervising staff, and ensuring operational excellence through effective training and problem resolution. The successful candidate will bring an Associate’s degree and relevant experience to contribute to the community-focused mission of this leading healthcare provider.

Benefits

Career Development

Paid Days Off from Day One

Mental Health Resources

Whole Person Wellbeing Resources

Qualifications

• 1+ year of related experience is required.
• Customer service skills and ability to lead a team effectively.

Responsibilities

• Supervises inventory clerks and support staff.
• Resolves escalated customer inquiries and product-related questions.
• Prepares reports using the Laundry's linen management software.

Skills

Customer Service

Team Leadership

Problem Solving

Education

Associate's Degree

Job description

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Days

Location: 601 East Rollins Street Orlando, FL 32803

The community you’ll be caring for: AdventHealth Orlando

• Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando

• Serves as the major tertiary facility for much of the Southeast, the Caribbean and South America

• AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country

• We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year

The role you’ll contribute:

Under the direction of the Assistant Director, the Customer Service Manager provides exceptional service to all customers of the Florida Hospital Laundry. Responsible for the supervision of inventory clerks and support staff, including training and the coordination of their duties. Proactively resolves customer inquiries, complaints, and product-related questions in an efficient and professional manner. Oversees customer accounts and records, and prepares reports utilizing the Laundry's linen management software. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

• Trains, directs, and oversees the work of the inventory clerks and support staff. Enhances customer services by organizing, evaluating service, and delivery systems. Resolves escalated product service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem; along with, expediting correction or adjustment and following up to ensure resolution. Acts as a communication link between Laundry operations and customers, providing proactive and professional customer service.
• Oversees and verifies monthly Laundry reports for invoicing and Laundry records, using the appropriate linen management software. Evaluate customer par levels on a quarterly basis using data from linen helper to indicate usage verses orders. Ensures specific Laundry reports and invoices are sent to hospital departments as required in a timely manner.
• Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Develop, implement, and maintain a communication plan with customers and processing plant, ensuring support staff maintains an open communication line. Create and implements an ongoing educational program to teach nurses and EVS i.e., how to handle and determine when to send linens back to laundry versus using red bags. Also, the importance of proper pounds per patient stay.
• Implements and/or facilitates education programs about linen abuse, loss, usage, savings opportunities, best practices, billing practices, and trend analysis.

The expertise and experiences you’ll need to succeed:

• Associate Required
• 1+ Related Experience Required