Customer Service Manager II - Lenexa, KS

Compass Group USA; Lenexa (KS); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

Critical Illness Insurance

Accident Insurance

Hospital Indemnity Insurance

Legal Services

Auto and Home Program

Commuter Benefits

Job summary

Compass Group USA seeks a Customer Service Manager to serve as a key liaison between Fresh & Ready Food Group and its customers, ensuring a high level of service, responsiveness, and operational support. You will manage customer communications, coordinate order fulfillment, resolve service-related issues, and analyze account performance.

The successful candidate will work closely with operations, transportation, finance, and sales teams to ensure customer expectations are met, leverage data for

Qualifications

• Minimum of 2 years in customer service, account management, or operations support.
• Strong written and verbal communication across multiple levels.
• Excellent organizational and time-management abilities in a fast-paced environment.
• Analytical problem-solving with a track record of resolutions.
• Ability to collaborate cross-functionally with operations, transportation, finance, and sales.

Responsibilities

• Serve as liaison between Fresh & Ready Food Group and customers to ensure service levels.
• Coordinate order fulfillment activities and resolve service-related issues.
• Analyze account performance and provide actionable insights.
• Partner with operations, transportation, finance, and sales to meet expectations.
• Utilize data reporting to identify process improvements and support growth.

Skills

Customer service

Account management

Operations coordination

Cross-functional collaboration

Analytical skills

Communication skills

Time management

Tools

SAGE ERP

Excel

Job description

Select how often (in days) to receive an alert:

• Pay Range: 55,000-65,000
  *Internal Employee Referral Bonus Available

Please note that employees in this role will work in a temperature-controlled environment with exposure to cold conditions for extended periods of time.

Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Job Summary

The Customer Service Manager serves as a key liaison between Fresh & Ready Food Group and its customers, ensuring a high level of service, responsiveness, and operational support. This role is responsible for managing customer communications, coordinating order fulfillment activities, resolving service-related issues, analyzing account performance, and partnering with internal teams to deliver exceptional customer experiences.

The successful candidate will build strong relationships with customers while working closely with operations, transportation, finance, and sales teams to ensure customer expectations are met. They will leverage data, reporting, and operational knowledge to identify opportunities for process improvements, improve service delivery, and support business growth.

This position is ideal for someone who enjoys solving problems, managing multiple priorities, and serving as a trusted partner to both customers and operational teams.

Qualifications

Required

• Minimum of 2 years of customer service, account management, operations support, logistics coordination, or related experience.
• Strong written and verbal communication skills with the ability to build relationships across multiple levels of an organization.
• Exceptional organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving abilities with a proven track record of identifying issues and driving effective resolutions.
• Ability to collaborate cross-functionally and influence positive outcomes across operations, transportation, finance, sales, and customer teams.
• Demonstrated attention to detail and commitment to accuracy when managing customer accounts, orders, reporting, and business systems.

Preferred

• Experience in food manufacturing, foodservice, distribution, transportation, logistics, or other operationally focused industries.
• Experience utilizing ERP systems such as SAGE or similar business platforms.
• Experience supporting customer accounts in a business-to-business (B2B) environment.
• Experience with customer onboarding, account analysis, sales reporting, or operational reporting.
• Previous leadership, mentoring, training, or project management experience.
• Intermediate proficiency with Microsoft Excel and other Microsoft Office applications.

What Success Looks Like

The most successful candidates in this role will:

• Build trusted relationships that strengthen customer satisfaction and retention.
• Communicate effectively across departments to ensure customer needs are addressed quickly and accurately.
• Demonstrate strong ownership and follow-through on customer issues from initial intake through final resolution.
• Utilize reporting and data analysis to identify trends, improve processes, and enhance service delivery.
• Balance customer advocacy with operational requirements and business objectives.
• Maintain a high level of organization, accuracy, and accountability in a dynamic environment.
• Serve as a collaborative partner to operations, transportation, finance, and sales teams while helping drive continuous improvement initiatives.

Associates at Fresh & Ready Food Group are offered many fantastic benefits.

Full-time and part-time positions offer the followingbenefitsto associates:Retirement Plan,Associate Shopping Program,Health and Wellness Programs,Discount Marketplace,Identity Theft Protection,Pet Insurance,Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefitsto associates:Medical,Dental,Vision,Life Insurance/AD,Disability Insurance,Commuter Benefits,Employee Assistance Program,Flexible Spending Accounts (FSAs)

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Fresh and Ready Foods maintains a drug-free workplace.