Customer Service Manager - Data-Driven Leader of Experience

Matter Management Enterprises, LLC; West Point (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Amwaste LLC is seeking a Customer Service Manager to lead our customer service team and elevate the overall customer experience. You will oversee daily operations, implement policies, and mentor staff to deliver high-quality service.

Strong leadership and communication are essential, with a focus on data-driven improvements. The role requires experience in customer service management, familiarity with Dialpad, and proficiency in CRM software and Microsoft Office.

Qualifications

• Proven experience in a customer service management role.
• Dialpad experience preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficient in customer service software and Microsoft Office Suite.
• Ability to analyze data and make informed decisions.
• Strong problem-solving skills and a customer-focused mindset.

Responsibilities

• Oversee the daily operations of the customer service department, ensuring high-quality service delivery.
• Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction.
• Train, mentor, and manage customer service representatives, fostering a positive and productive work environment.
• Handle escalated customer inquiries and complaints, providing effective resolutions in a timely manner.
• Analyze customer feedback and service metrics to identify areas for improvement and implement necessary changes.
• Collaborate with other departments to ensure seamless service delivery and address customer needs.
• Prepare and present reports on customer service performance to senior management.

Skills

Customer service management

Leadership

Communication

Data analysis

Microsoft Office

Customer service software

Decision making

Team mentoring

Tools

Dialpad

CRM software

Microsoft Office

Job description

Amwaste LLC is seeking a Customer Service Manager to lead our customer service team and elevate the overall customer experience. You will oversee daily operations, implement policies, and mentor staff to deliver high-quality service.

Strong leadership and communication are essential, with a focus on data-driven improvements. The role requires experience in customer service management, familiarity with Dialpad, and proficiency in CRM software and Microsoft Office.