Customer Service Manager — Data-Driven Leader

Old-Castle-Building-Envelop; Moorestown Township (NJ); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Competitive benefits

PTO & floating holidays

Pay-for-performance

Training & development

Job summary

OBE in Moorestown, NJ is seeking a Customer Service Manager to lead a team of up to seven specialists. You will set direction, protect revenue, and drive on-time order entry for custom architectural glass products.

You will coach, develop, and partner with production, shipping, and sales to resolve escalations and improve processes using TPS/lean methods. Strong communication and data skills are essential to success in a fast-paced, growth-focused environment.

Qualifications

• 5+ years in customer service leadership.
• Proficiency with ERP and order entry systems (Surpass preferred).
• Experience with data analysis, forecasting and sales statistics.
• Structured problem-solving skills (TPS/Lean).
• Ability to influence at all levels and manage high-volume order flow.

Responsibilities

• Lead & develop the team: set expectations, provide feedback and coach for growth.
• Drive revenue recognition: ensure accurate order entry and on-time production.
• Resolve escalations: investigate issues and negotiate solutions with customers.
• Partner across the business: align with production, shipping, sales, and engineering.
• Lead continuous improvement: apply TPS/lean to track performance.
• Build a formal training and onboarding program.
• Advise customers & colleagues on OBE products and services.
• Prioritize with confidence in a fast-paced environment.

Skills

Customer service

Leading teams

ERP systems

Order entry

Data analysis

Forecasting

TPS/Lean

Cross-functional

Customer relations

Tools

Surpass

Job description

OBE in Moorestown, NJ is seeking a Customer Service Manager to lead a team of up to seven specialists. You will set direction, protect revenue, and drive on-time order entry for custom architectural glass products.

You will coach, develop, and partner with production, shipping, and sales to resolve escalations and improve processes using TPS/lean methods. Strong communication and data skills are essential to success in a fast-paced, growth-focused environment.