Customer Service Manager (Coffee Services) - Manor, TX

Compass Group USA; Manor (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits including Critical_

Job summary

Parks Coffee, part of Compass Group USA, in Manor, TX, seeks a Customer Service Manager (Coffee Services) to deliver an exceptional customer experience, retain clients, and grow existing accounts in a fast-paced office coffee services environment. You will partner with the District Manager to manage a portfolio of customer accounts and lead a team of Route Drivers.

The ideal candidate is customer-focused, highly organized, data-driven, and adept at building long-term client relationships while

Qualifications

• 3+ years in Customer Service, Account Management, or related roles.
• Bachelor's degree preferred; equivalent experience considered.
• Must have a valid driver's license and local travel ability.
• Proven ability to retain clients and resolve issues.

Responsibilities

• Partner with the District Manager to manage a portfolio of customer accounts.
• Conduct retention calls, business reviews, and service follow-up meetings.
• Visit customer locations to strengthen relationships, address concerns, and identify opportunities for service improvement.
• Resolve escalated customer issues professionally and in a timely manner.
• Lead and coach a team of Route Drivers to deliver service excellence.
• Analyze performance metrics using Excel and present insights to leadership.

Skills

Customer Service

Driver's license

Account Management

Education

Bachelor's degree preferred

Tools

Microsoft Excel

Job description

Customer Service Manager (Coffee Services) - Manor, TX

• Pay Range: [[cust_StartingPayRate]]per hour to[[cust_MaxPayRate]] per hour.

*Internal Employee Referral Bonus Available

About Parks Coffee:

Parks Coffee is a privately owned office coffee service company, providing drinks, snacks and break room supplies to more than 15,000 businesses across 12 branches, with humble origins in the family garage. Back in 1986 Randy Parks had a vision of bringing gourmet coffee and professional equipment to the office dwelling masses. In the early days, Randy worked as sales and route deliveryman, while his wife Debbie handled the paperwork and ran a home daycare service. Now, over thirty years later, you will see them both in the office, still honing the dream that has created a multi-million-dollar business, with locations throughout Texas, Oklahoma, Arizona, and southern California. Parks Coffee is an equal opportunity employer.

Job Summary

Customer Service Manager (Coffee Services) is responsible for delivering exceptional customer experience, driving client retention, and supporting the growth of existing accounts within a fast-paced Office Coffee Services environment.

This role partners closely with the District Manager to manage a portfolio of customer accounts while leading a team of Route Drivers.

The ideal candidate is customer-focused, highly organized, data-driven, and passionate about building long-term client relationships.

Key Responsibilities

Customer Relationship Management

• Partner with the District Manager to support and manage a portfolio of customer accounts.
• Conduct customer retention calls, business reviews, and service follow-up meetings.
• Visit customer locations to strengthen relationships, address concerns, and identify opportunities for service improvement.
• Resolve escalated customer issues professionally and in a timely manner.
• Maintain high levels of customer satisfaction and account retention.

Account Growth & Business Development

• Drive same-store sales growth through proactive customer engagement and product recommendations.
• Identify opportunities to expand services, improve customer experience, and increase revenue within existing accounts.
• Monitor customer activity, service trends, and business performance to support retention and growth strategies.

Team Leadership

• Provide day-to-day leadership, coaching, and support to a team of Route Drivers.
• Foster a customer-first culture focused on service excellence and accountability.
• Support employee development, performance management, and continuous improvement initiatives.
• Collaborate with operations and support teams to ensure efficient service delivery.

Reporting & Business Analysis

• Utilize Excel and reporting tools to analyze customer, operational, and sales performance metrics.
• Review trends, identify opportunities, and recommend actions to improve results.
• Prepare and present business updates, customer insights, and performance reports to leadership.

Communication & Client Engagement

• Deliver professional presentations to customers, team members, and leadership.
• Represent the company during customer meetings, service reviews, and business discussions.
• Communicate effectively across departments to resolve issues and improve customer outcomes.

Qualifications

• 3+ years of experience in Customer Service, Customer Success, Account Management, Client Retention, or a food or retail manager.
• Bachelor's degree preferred; Associate degree or equivalent combination of education and experience considered.
• Proven ability to build strong customer relationships and drive client retention.
• Experience in resolving customer concerns and managing service-related issues.
• Intermediate to advanced Microsoft Excel skills.
• Strong verbal, written, presentation, and communication skills.
• Valid driver's license and ability to travel locally to customer locations.

Preferred Qualifications

• Passion for coffee, hospitality, and delivering exceptional customer experiences.
• Experience in Food & Beverage Distribution, Route-Based Services, Vending, Hospitality, Convenience Retail, or related industries.
• Experience leading frontline service teams or route-based employees.

Associates at Parks Coffee are offered many fantastic benefits.

Both full-time and part-time positions offer the followingbenefits to associates:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Nearest Major Market: Austin
Job Segment: Service Manager, Food Service, Customer Service, Hospitality