Customer Service Manager

Kwik Trip, Inc.; Town of Nasewaupee (WI); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

Profit sharing

Job summary

Kwik Trip, Inc. is seeking a Shift Manager in Wisconsin. The role involves delegating tasks, training coworkers, resolving customer issues, and ensuring excellent service while meeting daily goals. Benefits include health insurance, 401k, and paid time off.

Pay ranges from $17.00 to $23.79 per hour, with performance-based profit sharing and opportunities within a family-owned Midwest company with a long-standing presence in the community.

Qualifications

• Great people skills.
• Ability to work in a fast-paced environment.
• Problem solve challenges and shift priorities quickly.
• Desire to help others.
• Maintain a clean and inviting store.
• At least 6 months of retail experience including customer service and money handling.
• Ability to motivate others to complete tasks and meet goals.
• Lift up to 50 lbs and stand/walk 8–10 hours per day.

Responsibilities

• Delegate tasks to team members and supervise shifts.
• Train coworkers and resolve customer complaints.
• Troubleshoot register or transaction issues.
• Set the example for excellent customer service.
• Help the team achieve daily goals and assist with merchandising.
• Ensure the highest quality of customer service daily.

Skills

People skills

Customer service

Money handling

Job description

Location: Kwik Trip 1282

Pay Range: $17.00to$23.79

Shift: Variable

Actual pay will be based on various factors, such as a candidate’s qualifications, skills, competencies, proficiency for the role, and internal equity. In addition to base pay, Kwik Trip gives 40% of pre-tax profits back to our coworkers with bonuses ranging from 8-12% of each coworker’s gross annual wage depending on company profitability and offers a comprehensive benefits package, including health insurance, 401k, paid time off, and more.

Shift Manager

Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Shift Managers delegate tasks, train coworkers, resolve customer complaints, troubleshoot register or transaction issues, set the example for excellent customer service, ensure the team focuses on achieving daily goals, assist with merchandising, and most importantly ensure that the highest quality of customer service is being met on a daily basis

Requirements

• Great people skills
• Enjoy a fast paced work environment
• Ability to problem solve challenges and shift priorities quickly
• Desire to help others
• Maintain a clean and inviting store
• 6 months retail experience including customer service and money handling
• Ability to get others motivated to complete tasks and meet goals
• Lift up to 50lbs, walk/stand up to 8-10 hours per day

Kwik Trip has rated as a Top Workplace several years running, both nationally and in the states that we operate. We live by our mission, treating others how we would like to be treated and we strive to make a difference in people's lives. Our mission drives how we operate as a business as well as how we approach staffing our stores. We are a family owned company and share 40% of pre-tax profits with all their coworkers. Our teams are loaded with fun, ambitious and energetic people that make work enjoyable and brighten the days of our guests.

Kwik Trip is an innovative company that offers a variety of careers paths, from Retail Leadership to our Support Center and Production and Distribution Facilities. Many Shift Managers throughout the company have developed the skills to take on new challenges and leadership roles within the company.

Kwik Trip, Inc. is a family-owned, Midwest company, in operation since 1965. We are dedicated to serving our guests and coworkers while treating everyone like family. Along with our award-winning culture, we are proud to be an Equal Opportunity Employer. Learn more about Kwik Trip and our culture.

Learn more about....