Customer Service Manager

Milkco Inc.; Statesville (NC); On-site; USD 38,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company matching

Paid holidays

Paid vacation

Paid sick leave

Bereavement leave

Jury duty leave

Scholarship program

Job summary

Ingles Markets in Statesville, NC is seeking a Customer Service Manager to oversee front-end operations and ensure high standards of customer service. You will supervise associates, respond to questions, and help cashiers provide a friendly, efficient checkout experience.

The role emphasizes teamwork, adherence to policies, and maintaining smooth front-end processes in a busy store environment with growth and training opportunities.

Qualifications

• Previous cashier or front-end experience is required.
• Must be able to read and do simple math problems.
• Wants to be part of a team in a fast-paced environment

Responsibilities

• Provide exceptional customer service by greeting customers and assisting cashiers promptly.
• Open additional registers during high volume to minimize wait times.
• Create and enforce front-end work schedules to meet business needs.
• Assist with various sales transactions in line with company policies.
• Keep management informed of pricing issues and POS problems.
• Handle refunds and cash handling requests as needed.
• Enforce dress code and monitor breaks in compliance with guidelines.

Skills

Front-end experience

Basic math skills

Team-oriented

Customer service focus

Job description

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Why Ingles

Ingles Markets has a place for everyone! Ingles began in 1963 as a single supermarket and has since grown into a regional grocery store chain with just under 200 retail locations operating in 6 southeastern states, a 1.6-million-square foot distribution center, two truck fleets, and a milk processing plant. Find your path - growth opportunities abound, and Ingles loves to promote from within!

At Ingles, we work as a team to provide our customers with a warm, hometown shopping experience - and your role is essential to making that happen. While all associates share a variety of responsibilities, our greatest pride comes from greeting customers with a smile and offering helpful service. Join a company that values leadership, safety, and customer satisfaction. Ingles is committed to your growth, offering training, development opportunities, and a supportive work environment. If you're ready to advance your career in retail management, we’d love to hear from you!

The Customer Service Manager is responsible for providing and maintaining high standards of customer service in the store’s front-end operations. This position is responsible for supervising and directing all front-end activities and operations.

Key Responsibilites

• Provide exceptional customer service by greeting customers within 10 feet, responding to questions, and assisting cashiers promptly.
• Ensure proper bagging procedures and carryout service for purchases, especially orders over $100, in accordance with the 100 @100 policy.
• Open additional registers whenever three or more customers are in line to minimize wait times.
• Create and enforce effective work schedules for front-end personnel to meet business volume and traffic needs.
• Assist with all types of sales transactions (e.g., Accounts Receivable, Food Stamps, WIC, coupons, checks, gift certificates, gift cards) in strict compliance with company policies.
• Process Western Union and Money Order transactions.
• Keep store management informed of pricing issues, register or scale malfunctions, and items missing from POS files.
• Handle refunds, overrings, overrides, check approvals, cash pickups, and change-order requests, as needed.
• Enforce dress code and monitor breaks per company and federal guidelines.
• Ensure associates do not eat or drink at registers and that return-to-stock items - especially perishables - are handled promptly.
• Use override key only in compliance with company policy.

Requirements

• Previous cashier or front-end experience is required.
• Must be flexible and able to adapt to changing needs especially during times of high volume and/or stress.
• Must be able to read and do simple math problems.
• Wants to be part of a team in a fast-paced environment
• 18 years of age or older
• Weekly pay with direct deposit
• Medical, dental, vision, life, and disability insurances
• 401(k) with company matching
• Opportunities for advancement
• Paid holiday, vacation, and sick leave (FT only)
• Paid bereavement and jury duty leave (FT only)
• Company paid life insurance (FT only)
• Scholarship program for High School Seniors

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.