132 Customer Service Manager

Milkco Inc.; Franklin (NC); On-site; USD 30,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Disability insurance

401(k) with company matching

Paid holidays

Vacation pay

Advancement opportunities

Job summary

Ingles Markets is seeking a Customer Service Manager at Store 132 in Franklin, NC. You will supervise front-end operations, greet customers, and ensure efficient checkout and service standards.

This role emphasizes teamwork, compliance with policies, and delivering a friendly shopping experience. Benefits include medical/dental/vision, life and disability insurances, 401(k) with company matching, paid holidays and vacation, and opportunities for advancement within a growing regional grocery

Qualifications

• Previous cashier or front-end experience is required.
• Ability to read and perform simple math.
• Willingness to work in a fast-paced team environment.
• Must be 18 years or older.

Responsibilities

• Provide exceptional customer service by greeting customers and assisting cashiers.
• Open additional registers during peak times to reduce wait times.
• Process various sales transactions in compliance with company policies.
• Maintain front-end operations and dress code as required.

Skills

Front-end experience

Math basic

Team player

Customer service

Tools

POS system

Cash register

Job description

Select how often (in days) to receive an alert: Create Alert

Location: Franklin - Store 132: 327 Holly Springs Plaza Franklin NC 28734

Why Ingles

Ingles Markets has a place for everyone! Ingles began in 1963 as a single supermarket and has since grown into a regional grocery store chain with just under 200 retail locations operating in 6 southeastern states, a 1.6-million-square foot distribution center, two truck fleets, and a milk processing plant. Find your path - growth opportunities abound, and Ingles loves to promote from within!

At Ingles, we work as a team to provide our customers with a warm, hometown shopping experience - and your role is essential to making that happen. While all associates share a variety of responsibilities, our greatest pride comes from greeting customers with a smile and offering helpful service. Join a company that values leadership, safety, and customer satisfaction. Ingles is committed to your growth, offering training, development opportunities, and a supportive work environment. If you're ready to advance your career in retail management, we’d love to hear from you!

The Customer Service Manager is responsible for providing and maintaining high standards of customer service in the store’s front-end operations. This position is responsible for supervising and directing all front-end activities and operations.

Key Responsibilites

• Provide exceptional customer service by greeting customers within 10 feet, responding to questions, and assisting cashiers promptly.
• Ensure proper bagging procedures and carryout service for purchases, especially orders over $100, in accordance with the 100 @100 policy.
• Open additional registers whenever three or more customers are in line to minimize wait times.
• Create and enforce effective work schedules for front-end personnel to meet business volume and traffic needs.
• Assist with all types of sales transactions (e.g., Accounts Receivable, Food Stamps, WIC, coupons, checks, gift certificates, gift cards) in strict compliance with company policies.
• Process Western Union and Money Order transactions.
• Keep store management informed of pricing issues, register or scale malfunctions, and items missing from POS files.
• Handle refunds, overrings, overrides, check approvals, cash pickups, and change-order requests, as needed.
• Enforce dress code and monitor breaks per company and federal guidelines.
• Ensure associates do not eat or drink at registers and that return-to-stock items - especially perishables - are handled promptly.
• Use override key only in compliance with company policy.

Requirements

• Previous cashier or front-end experience is required.
• Must be flexible and able to adapt to changing needs especially during times of high volume and/or stress.
• Must be able to read and do simple math problems.
• Wants to be part of a team in a fast-paced environment
• 18 years of age or older
• Weekly pay with direct deposit
• Medical, dental, vision, life, and disability insurances
• 401(k) with company matching
• Opportunities for advancement
• Paid holiday, vacation, and sick leave (FT only)
• Paid bereavement and jury duty leave (FT only)
• Company paid life insurance (FT only)
• Scholarship program for High School Seniors

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.