130 Customer Service Manager

Milkco Inc.; North Carolina; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Weekly pay with direct deposit

Medical, dental, vision insurance

401(k) with company matching

Paid holiday, vacation, and sick leave

Company paid life insurance

Scholarship program for High School Seniors

Job summary

Milkco Inc. in North Carolina is seeking a Customer Service Manager responsible for high standards of customer service and supervising front-end operations. The ideal candidate should have prior cashier experience, flexibility, and a commitment to teamwork.

The position offers various benefits, including medical, dental, vision, life insurance, and 401(k) with company matching. This role is vital in providing exceptional service while ensuring efficient transactions. Advancement opportunities are available for dedicated individuals.

Qualifications

• Previous cashier or front-end experience is required.
• Must be flexible and able to adapt to changing needs.
• Must be able to read and do simple math problems.
• Wants to be part of a team in a fast-paced environment.
• 18 years of age or older.

Responsibilities

• Provide exceptional customer service by greeting customers.
• Ensure proper bagging procedures and carryout service for purchases.
• Open additional registers to minimize wait times.
• Create and enforce effective work schedules for front-end personnel.
• Assist with all types of sales transactions in compliance with company policies.

Skills

Customer service skills

Cashier experience

Flexibility

Mathematical skills

Teamwork

Job description

Why Ingles

Ingles Markets has a place for everyone! Ingles began in 1963 as a single supermarket and has since grown into a regional grocery store chain with just under 200 retail locations operating in 6 southeastern states, a 1.6-million-square foot distribution center, two truck fleets, and a milk processing plant. Find your path - growth opportunities abound, and Ingles loves to promote from within!

At Ingles, we work as a team to provide our customers with a warm, hometown shopping experience - and your role is essential to making that happen. While all associates share a variety of responsibilities, our greatest pride comes from greeting customers with a smile and offering helpful service. Join a company that values leadership, safety, and customer satisfaction. Ingles is committed to your growth, offering training, development opportunities, and a supportive work environment. If you're ready to advance your career in retail management, we’d love to hear from you!

The Customer Service Manager is responsible for providing and maintaining high standards of customer service in the store’s front-end operations. This position is responsible for supervising and directing all front-end activities and operations.

Key Responsibilites

• Provide exceptional customer service by greeting customers within 10 feet, responding to questions, and assisting cashiers promptly.
• Ensure proper bagging procedures and carryout service for purchases, especially orders over $100, in accordance with the 100 @100 policy.
• Open additional registers whenever three or more customers are in line to minimize wait times.
• Create and enforce effective work schedules for front-end personnel to meet business volume and traffic needs.
• Assist with all types of sales transactions (e.g., Accounts Receivable, Food Stamps, WIC, coupons, checks, gift certificates, gift cards) in strict compliance with company policies.
• Process Western Union and Money Order transactions.
• Keep store management informed of pricing issues, register or scale malfunctions, and items missing from POS files.
• Handle refunds, overrings, overrides, check approvals, cash pickups, and change-order requests, as needed.
• Enforce dress code and monitor breaks per company and federal guidelines.
• Ensure associates do not eat or drink at registers and that return-to-stock items - especially perishables - are handled promptly.
• Use override key only in compliance with company policy.

Requirements

• Previous cashier or front-end experience is required.
• Must be flexible and able to adapt to changing needs especially during times of high volume and/or stress.
• Must be able to read and do simple math problems.
• Wants to be part of a team in a fast-paced environment.
• 18 years of age or older.
• Weekly pay with direct deposit.
• Medical, dental, vision, life, and disability insurances.
• 401(k) with company matching.
• Opportunities for advancement.
• Paid holiday, vacation, and sick leave (FT only).
• Paid bereavement and jury duty leave (FT only).
• Company paid life insurance (FT only).
• Scholarship program for High School Seniors.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.