Customer Service Manager

Atlas Copco Group; Michigan; Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Culture of trust and accountability

Lifelong learning and career growth

Comprehensive compensation and benefts

Job summary

Atlas Copco Group in New Hudson, MI is seeking a Customer Service Manager to lead and develop the customer service department, guiding ERP and EDI processes and supporting pricing and invoicing. The role reports to the Operations Manager and requires flexibility to work hybrid hours, with on-site collaboration as needed.

You will work cross-functionally with Production, IT, Sales, and Finance to ensure accurate orders, timely communication, and continuous improvement in service delivery.

Qualifications

• Minimum 3–5 years customer service experience, preferably in automotive.
• Leadership experience in a supervisory role.
• ERP system experience required.
• Experience with EDI and related portals.
• Knowledge of Covisint Ford applications and EV portals.

Responsibilities

• Lead the customer service team and ensure 100% accuracy in transactions and customer satisfaction with service orders and deliveries.
• Develop training processes to ensure operating consistency.
• Identify gaps in processes and drive corrective actions with the team.
• Monitor transactions for accuracy and compliance with approved processes.
• Collaborate with Production, IT, Sales and Finance to meet customer demands and support pricing and invoicing.

Skills

Customer service leadership

ERP systems

EDI

Covisint Ford knowledge

EV portals

Education

High School Diploma

Tools

Syspro

Cadacus

Job description

Passionate people create exceptional things.At Atlas Copco, we believe in challenging the status quo, always looking for a better way.Our leading-edge technology in self-pierce riveting and industrial dispensing enables us to innovate for the future. We believe that people make it happen, and with us, you are empowered to act.Your ideas can make a real difference and contribute to the quality of life for people everywhere.

Learn more about who we are and what we do here:

As a Customer Service Manager, your mission is to provide guidance, training, and support to the customer service department as it relates to customer requirements, production portals, electronic communications, CUMES management, ERP management and other relevant responsibilities in New Hudson, MI. You will report to the Operations Manager.

You will:

• Provide leadership and support to the Customer Service team. Ensuring 100% accuracy in transactions and complete customer satisfaction with the service ordering and delivery processes.
• Develop overall training processes to ensure consistency in operating.
• Determine gaps in processes and work with the team to ensure that they are closed.
• Regularly monitor transactions to ensure accuracy and compliance with approved processes.
• Process and review customer orders using both Syspro and Cadacus.
• Collaborate with Production, IT, Sales, APQP Engineer and Project Management to ensure customer demands are being met and that all important data is collected to begin the business process with a new customer.
• Work with Finance department to confirm accurate pricing and the completion of daily invoicing.
• Follow up on customer inquiries regarding service order status, pricing, delivery, etc.
• Must have flexibility to work hours as required to support the customer. Off-Site support during off hours as needed.
• Participate in customer communication and visits.
• Lead the customer service department.
  • Perform employee appraisals
    • Create required development plans
    • Monitor performance
• Other duties as assigned.

Passionate people create exceptional things.At Atlas Copco, we believe in challenging the status quo, always looking for a better way.Our leading-edge technology in self-pierce riveting and industrial dispensing enables us to innovate for the future. We believe that people make it happen, and with us, you are empowered to act.Your ideas can make a real difference and contribute to the quality of life for people everywhere.

Learn more about our culture and people here by clicking here: https://ias.ac/henrob-jobs

Learn more about who we are and what we do here:

A Workplace for Everyone | Atlas Copco North America - YouTube

Atlas Copco IAS | SPR Joint Development - YouTube

Your role

As a Customer Service Manager, your mission is to provide guidance, training, and support to the customer service department as it relates to customer requirements, production portals, electronic communications, CUMES management, ERP management and other relevant responsibilities in New Hudson, MI. You will report to the Operations Manager.

You will:

• Provide leadership and support to the Customer Service team. Ensuring 100% accuracy in transactions and complete customer satisfaction with the service ordering and delivery processes.
• Develop overall training processes to ensure consistency in operating.
• Determine gaps in processes and work with the team to ensure that they are closed.
• Regularly monitor transactions to ensure accuracy and compliance with approved processes.
• Process and review customer orders using both Syspro and Cadacus.
• Collaborate with Production, IT, Sales, APQP Engineer and Project Management to ensure customer demands are being met and that all important data is collected to begin the business process with a new customer.
• Work with Finance department to confirm accurate pricing and the completion of daily invoicing.
• Follow up on customer inquiries regarding service order status, pricing, delivery, etc.
• Must have flexibility to work hours as required to support the customer. Off-Site support during off hours as needed.
• Participate in customer communication and visits.
• Lead the customer service department.
  • Perform employee appraisals
    • Create required development plans
    • Monitor performance
• Other duties as assigned.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• Preferred 3-5 years of direct customer service experience – preferably in automotive industry
• Prior experience in a leadership role
• Minimum of 3 years ERP system experience
• Minimum of 3 years EDI experience
• Working knowledge in Covisint: Ford Application Knowledge
• Working knowledge in EV portals
• Self-motivated and driven to achieve targets
• High School Diploma required

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our (insert organization here) inNew Hudson, United States (US).

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.