Customer Service manager

Turbine Engine Solutions; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Team environment

Job summary

Powerhouse Engines, located in Miami, FL, seeks a motivated Customer Service Manager with aviation industry experience to oversee customer relations and order lifecycle. The role requires coordinating with internal teams, maintaining records, and providing timely updates to customers.

You will work in a fast-paced environment with a focus on accuracy and professionalism; familiarity with CFM56 engines is preferred and Microsoft Excel proficiency is a plus.

Qualifications

• Minimum 2 years experience in the aviation industry.
• Knowledge of the CFM56 family of engines is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Serve as the primary point of contact for customer inquiries and requests.
• Manage and track customer orders from start to completion.
• Collaborate with internal departments to ensure timely and accurate delivery of services.
• Maintain accurate records and documentation in accordance with company procedures.
• Provide regular updates to customers on project status and timelines.
• Resolve customer concerns quickly and effectively while maintaining professionalism.

Skills

Aviation industry

CFM56 knowledge

Attention to detail

Communication skills

Team player

Education

High school diploma or equivalent

Tools

Microsoft Excel

Job description

Customer Service Manager

Location:On-site – Miami, FL
Employment Type:Full-time

About Us:
Powerhouse Engines (formerly Turbine Engine Solutions) specializes in delivering high-quality service and support for the aviation industry, with a focus on the CFM56 family of engines. We pride ourselves on precision, performance, and customer satisfaction.

Position Overview:
We are seeking a highly motivated and detail-orientedCustomer Service Managerto join our team. The ideal candidate will have experience in the aviation industry, a solid understanding of the CFM56 family of engines, and the ability to thrive in a fast-paced environment.

Responsibilities:

• Serve as the primary point of contact for customer inquiries and requests.
• Manage and track customer orders from start to completion.
• Collaborate with internal departments to ensure timely and accurate delivery of services.
• Maintain accurate records and documentation in accordance with company procedures.
• Provide regular updates to customers on project status and timelines.
• Resolve customer concerns quickly and effectively while maintaining professionalism.

Requirements:

• High school diploma or equivalent (additional education a plus).
• Minimum of 2 years prior experience in the aviation industry.
• Knowledge of the CFM56 family of engines.
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively within a team.
• Basic computer proficiency; Microsoft Excel experience a plus.
• Strong written and verbal communication skills.

Benefits:

• Competitive pay (to be discussed during the hiring process).
• Opportunities for professional growth and development.
• Supportive, team-oriented work environment.

Why Join Powerhouse Engines?

We are a leader in turbine engine services, offering a collaborative and supportive work environment. Your expertise will directly contribute to our mission of delivering high-quality engine solutions to clients worldwide.

Equal Opportunity Employer Statement:
Powerhouse Engines is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

www.turbineenginesolutions.com/careers