Customer Service Manager

Performance Foodservice; Glen Allen (VA); On-site; USD 65,000 - 85,000; Full time

Job summary

Performance Foodservice in Glen Allen, VA seeks an experienced Customer Service Manager to lead the department, ensuring prompt, courteous, and accurate service while supporting sales initiatives that drive profitability.

You will supervise staff, coach performance, resolve customer issues, and collaborate with other teams to meet internal and external expectations. A high school diploma and 4–6 years of relevant experience are required.

Qualifications

• Required Education: High School Diploma/GED or Equivalent Experience
• Required Experience: 4 - 6 Years
• Previous customer service, retail and/or cash and carry, sales or warehouse experience.
• Team lead or supervisory experience.

Responsibilities

• Supervises associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution.
• Demonstrates a strong service quality commitment through personal example and ensures all employees understand their individual roles in meeting or exceeding internal and external customer expectations.
• Provides effective customer service by answering questions, resolving problems, providing customers with accurate data and reporting.
• Works closely with other employees/managers to resolve problems and effectively meet the customer’s needs.
• Uses the computer system to its fullest extent to provide customers with accessible information, properly pays customer payments, and runs query reports. Recommends system enhancements and/or improvements as appropriate.
• Supports the successful achievement of all assigned sales and gross profit objectives.
• Provides appropriate motivation, incentives and environment for Customer Service Representatives (CSRs) to excel.
• Performs other related duties as assigned.

Skills

Customer service leadership

Team leadership

Sales support

Problem resolution

Education

High School Diploma/GED

Job description

Job Description

This position may be required to work weekends and outside of regular business hours as needed to address emergencies or meet business needs.

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Job Description

This position may be required to work weekends and outside of regular business hours as needed to address emergencies or meet business needs.

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary

Responsible for the management of the Customer Service department, ensuring that customers and Account Managers receive prompt, courteous and accurate service. Manages assigned staff to meet customer needs and enhance customer relationships. Supports sales initiatives that enhance operating company profitability. Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company.

Position Responsibilities

• Supervises associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution.
• Demonstrates a strong service quality commitment through personal example and ensures all employees understand their individual roles in meeting or exceeding internal and external customer expectations.
• Provides effective customer service by answering questions, resolving problems, providing customers with accurate data and reporting.
• Works closely with other employees/managers to resolve problems and effectively meet the customer’s needs.
• Uses the computer system to its fullest extent to provide customers with accessible information, properly pays customer payments, and runs query reports. Recommends system enhancements and/or improvements as appropriate.
• Supports the successful achievement of all assigned sales and gross profit objectives.
• Provides appropriate motivation, incentives and environment for Customer Service Representatives (CSRs) to excel.
• Performs other related duties as assigned.

Required Qualifications

• Required Education: High School Diploma/GED or Equivalent Experience
• Required Experience: 4 - 6 Years
• Previous customer service, retail and/or cash and carry, sales or warehouse experience.
• Team lead or supervisory experience.

Compensation

$65k-$85k