Customer Service Manager

Sysco; Edgewood (MD); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in foodservice distribution is seeking a Customer Service Manager to lead a dynamic team. This role involves hiring, training, and supervising the Customer Service Department while ensuring high customer satisfaction. You will develop and implement departmental objectives, manage sales support functions, and enhance service efficiency. Join a global leader committed to sustainability and diversity, and make a significant impact on customer relations and team performance.

Qualifications

• 3+ years in customer service or call center roles.
• Proficiency in MS Office and effective communication skills.

Responsibilities

• Develop and promote departmental goals through planning.
• Oversee order entry processes and ensure accuracy.
• Hire, train, and manage schedules for the team.

Skills

Effective communication skills

Ability to satisfy customer needs

Experience managing and motivating staff

Proficiency in MS Office

Bilingual in English/Spanish

Multitasking and organizational skills

Ability to handle crises effectively

Operational knowledge of distribution warehouse environments

Education

High School Diploma or equivalent

Job description

Company:

Buckhead Meat & Seafood Mid-Atlantic

Zip Code:

20785

Copy and Paste to Apply :

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Job Summary:

The Customer Service Manager is responsible for hiring, training, and supervising the Customer Service Department. The role involves developing, implementing, and maintaining departmental objectives, managing sales and account support functions, and ensuring high customer satisfaction through various activities.

Responsibilities:

1. Develop and promote departmental goals through planning and supervision.
2. Implement and maintain procedures; analyze and enhance efficiency and service.
3. Monitor and analyze effectiveness reports to improve department performance.
4. Oversee order entry processes, ensuring accuracy and adherence to cut-off times, and communicate with Sales Management.
5. Identify and communicate sales opportunities to maximize sales penetration.
6. Hire, train, manage schedules, conduct reviews, and hold team accountable.

Qualifications:

Education: High School Diploma or equivalent

Experience: 3+ years in customer service or call center roles

Skills:

• Effective communication skills
• Ability to satisfy customer needs through communication
• Experience managing and motivating staff
• Proficiency in MS Office; bilingual in English/Spanish a plus
• Multitasking and organizational skills
• Ability to handle crises effectively
• Operational knowledge of distribution warehouse environments

Decision-Making Authority:

• Weekly schedules, hiring (90%), departmental responsibilities
• Customer credits under $500
• Incentive payouts and procedural changes

Onsite:

#onsite

Overview:

Sysco is a global leader in foodservice distribution, operating numerous facilities worldwide, serving over 700,000 customer locations, with a workforce of over 71,000 colleagues.

Equal Opportunity Statement:

Applicants must be authorized to work in the U.S. and we are an Equal Opportunity Employer, considering all qualified applicants regardless of protected characteristics.

About Us:

Sysco specializes in food products and equipment distribution for various industries, with a commitment to sustainability and diversity, serving a broad customer base globally.