Customer Service Manager

jobspromotor; Dallas, Northern (TX, KY); On-site; USD 28,000 - 41,000; Full time

Job summary

American Airlines is seeking a Customer Service Manager in Dallas, TX. You will lead staffing, mentor frontline staff, and drive a safe, high-quality customer experience across terminals. Proficiency with CRM systems and staffing software is essential.

The role emphasizes collaboration, adherence to policies, and delivering exceptional service while supporting organizational objectives.

Qualifications

• Graduate-level qualification required.
• Minimum 2 years of experience in customer support or supervision.

Responsibilities

• Coordinate staffing levels at the terminal to ensure coverage.
• Use GS Realtime and other systems to monitor staffing and reports.
• Mentor frontline colleagues and foster a safe, high-quality service culture.
• Establish objectives aligned with departmental and company goals.
• Communicate effectively across departments to achieve shared targets.

Skills

Customer service

Leadership

Staffing

CRM

Education

Graduate

Tools

GS Realtime

Prime

GETNG

Saber

Job description

### ( Customer Service Manager ) American Airlines Careers Remote, American Airlines Remote Customer Support @JobspromotorFull Time11-Jul-2026Apply now##### OverviewCompany **American AirlinesCustomer Services**Salary**$20 - $30/Hour**Experience**2**Job type**Full Time**Updated**11-Jul-2026**Location**Texas, 5**Discover morecustomerOrganizationCustomer Services## ( Customer Service Manager ) American Airlines Careers Remote, American Airlines Remote Customer Support @Jobspromotor**Hiring Organization:** American Airlines**Post Name**: Customer Service Manager**Qualification:** Graduate**Industry:** Private**Employment Type:** Full Time**Work Hours:** 8 Hours**Salary:** $20 – $30/HourAir Travel**Location:** Dallas, TX### Full Job Description Could it be said that you are prepared to investigate a universe of conceivable outcomes, both at work and during your downtime? Join our American Carriers family, and you'll venture to the far corners of the planet, develop your aptitude and become the most ideal rendition of you. As you set out on another excursion, you'll handle difficulties with adaptability and elegance, acquiring new abilities and propelling your profession while having a great time. Go ahead and improve both your own and work life and bounce ready!Discover morejobsorganizationWork( Customer Service Manager ) American Airlines Careers Remote, American Airlines Remote Customer Support @JobspromotorCareer Resources & PlanningFor what reason you'll adore this work* American is searching for an objective situated Client support Chief (CSM) who needs to hoist their experience, information, and organization inside the organization. With our authority program, you will actually want to foster yourself to be the best chief you need to be in the American association.* CSMs should guarantee a protected, high performing activity by driving, connecting with, instructing and fostering the forefront colleagues. You will be supporting your groups' work by making a protected, solid activity while conveying an excellent client experience.* Likewise, being stimulated by a quick moving powerful climate and enthusiastic about wellbeing, cooperation, initiative, and conveying a quality item to our clients, forefront, and merchants.* CSMs should empower a climate that fosters our bleeding edge colleagues and encourages shared regard, trust, obligation, and fundamental beliefs while associating individuals and further developing lives during our everyday activity.* This occupation is an individual from the Homegrown Air terminals Group inside the Client Experience DivisionWhat you'll doDiscover moreCustomer Relationship Management (CRM)Jobrecruitment* Coordinate tasks for bleeding edge colleagues to guarantee appropriate staffing levels at the air terminal* Uses GS Realtime and different projects (for example Prime, GETNG, Saber) to distinguish and allow day of additional time, give staffing information sources and visit reports* Drives functional greatness while keeping a security cognizant climate that elevates start to finish outstanding client care, bringing about worker and client security and prosperity* Be a security advocate: Search for wellbeing concerns and address them depending on the situation* Lay out group and individual objectives on the side of departmental and organization targets; Mentors and tutors cutting edge colleagues in ability advancement, client assistance rise and company culture ways of behaving* Lays out and advances compelling associations with colleagues that cultivates sympathy, legitimacy, honesty, regard and respect* Really designates assets and offers proper help to empower groups to follow through on functional objectives in a protected way* Guarantee the continuous security and unwavering quality of our activity by leading self-reviews, perceptions, underlying driver examinations and other related wellbeing commitment* Advance compelling correspondence among offices to connect with our group to cooperate to accomplish shared objectives.* Experience with Joint Aggregate Dealing Understanding (JCBA) and guarantee colleagues stick to corporate strategy/methodology* Embrace the guiding principle: (Enthusiasm, responsibility, productivity, unwavering quality, constancy, idealism, genuineness, energy, and devotion)* Capacity to settle complex personnel shortages with negligible oversight* Solid communicator with all levels of the activity* Can deal with numerous product programs simultaneously to rapidly examine the activity and decide best strategy over the course of the day* Being proactive and proficient with using time effectively* Capacity to work additional hours when there are functional necessities* Capacity to work pivoting shifts including ends of the week, occasions and days-off