Customer Service Manager

NorthPoint Search Group; Cumming (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

NorthPoint Search Group in Georgia is seeking a Customer Service Manager to supervise daily operations, maintain strong customer relationships, and coordinate with internal teams to deliver accurate, timely service.

The ideal candidate has 3+ years in customer service leadership, preferably in manufacturing, with strong communication, problem-solving, and a continuous-improvement mindset, plus proficiency in ERP/CRM and MS Office.

Qualifications

• 3+ years of customer service leadership experience.
• Experience in manufacturing industry preferred.
• Strong communication and problem-solving skills.
• Ability to manage multiple priorities under tight deadlines.
• Supervises a team of Customer Service Representatives.
• Proficient in Microsoft Office Suite, ERP, and CRM systems.
• Demonstrated mindset toward continuous improvement and openness to AI/automation.

Responsibilities

• Oversee daily customer service operations.
• Provide administrative and logistical support.
• Partner with internal teams to deliver accurate, timely service.
• Supervise a team of Customer Service Representatives.
• Champion continuous improvement and new ways of working.

Skills

Customer service leadership

Communication

Problem solving

Organizational skills

People leadership

Cross-functional collaboration

Continuous improvement

AI / automation openness

Time management

Team development

Education

Bachelor's degree in Business, Marketing, or related field

High School Diploma

Certifications in customer service management

Tools

Microsoft Office

ERP

CRM

Job description

The Customer Service Manager plays a key role in maintaining strong customer relationships and ensuring smooth coordination between the company and its customers. This position oversees daily customer service operations, provides administrative and logistical support, and partners with internal teams to deliver accurate, timely, and professional service that strengthens customer satisfaction and loyalty.

Education & Experience:

• High School Diploma required; Bachelor’s degree in Business, Marketing, or a related field preferred.
• Relevant certifications in customer service management is a plus.
• 3+ years of customer service leadership experience; at least 2 years in the manufacturing industry preferred.
• Proven success managing customer relationships in a fast-paced, high-volume environment.
• Strong communication and problem-solving skills.
• Excellent attention to detail and organizational abilities.
• Ability to manage multiple priorities under tight deadlines.
• Proficient in Microsoft Office Suite, ERP, and CRM/order management systems.
• Demonstrated ability to motivate and develop high-performing teams.
• Customer-focused mindset with strong collaboration skills across departments.
• This position directly supervises a team of Customer Service Representatives.
• A demonstrated continuous-improvement mindset
• Openness to AI, automation, and new ways of working
• Ability to be both a people leader and a hands-on operational manager

Base salary plus Benefits.