Customer Service Manager

Wegmans; City of Niagara Falls (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Higher premium pay rates for overtime,

Health care benefits

401(k) retirement plan

Scholarship program

LiveWell Employee & Family program

Job summary

Wegmans in New York seeks an entry-level leader to coordinate and oversee daily customer service operations across day and night shifts, acting as a liaison among teams and departments throughout the store.

You will lead and develop a team of customer service associates, ensuring they have the tools and resources to succeed, and participate in store projects that reinforce Wegmans' values and standards.

Qualifications

• Customer service experience, preferably in a food service, grocery or retail setting.
• Proven ability to multi-task and handle interruptions in a fast-paced environment.
• Computer skills

Responsibilities

• independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for opening/closing the store as part of a varied weekly schedule
• Partner with department management to prioritize and delegate tasks and ensure Front End/customer checkout operations run efficiently, monitoring business and customer traffic to reduce wait times
• Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
• Provide Incredible Customer Service to customers and employees alike, championing Wegmans values and standards
• React quickly to operational challenges, partnering with store leadership to problem solve
• Participate in and/or lead special store projects across the store to enhance company culture

Skills

Customer service

Multi-tasking

Computer skills

Job description

We’re looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects.Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store.You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs.If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!

What will I do?

• Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis
• Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time
• Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
• Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards
• Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges
• Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture

Required Qualifications

• Customer service experience, preferably in a food service, grocery or retail setting
• Proven ability to multi-task and handle interruptions in a fast-paced environment
• Computer skills

Preferred Qualifications

• Experience leading a team
• Ability to quickly learn and adapt to new situations and subject matters

At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.

Comprehensive benefits*

1. Paid time off (PTO) to help you balance your personal and work life
2. Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
3. Health care benefits that provide a high level of coverage at a low cost to you
4. Retirement plan with a 401(k) match
5. A generous scholarship program to help employees meet their educational goals
6. LiveWell Employee & Family program to support your emotional, work-life and financial wellness

Our employees have put us high on Fortune 100 Best Companies to Work For list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.

*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.

Work Environment: The physical demands of this work are classified as medium. Work includes walking, standing for long periods, repetitive hand and arm movements, occasional heavy lifting, bending, climbing, and reaching, along with continuous interaction with customers and coworkers in a fast-paced environment. May be asked to work at cash register station (see Cashier).The average weight range of items lifted is 5 - 20 pounds with a maximum weight lifted of 50 pounds occasionally. Upper extremity repetition is moderate and trunk movement involves moderate twisting, bending, and pivoting. May be exposed to various allergens (things that may cause an allergic reaction). The work environment is indoors with occasional exposure to cold (33 - 55 degrees) temperatures near hot equipment (exceeds 135 degrees) and seasonal outdoor temperatures and weather. Basic tools and equipment used include computer and handheld telephone and may also include walkie reach/hi-lo, powered pallet jack, and scissors lift.; Managerial/supervisory experience living our values and achieving results in our 5 measures; Experience coordinating daily work of others; Front End experience; Collective customer service experience, internally and/or externally preferably in a food service, grocery or retail setting