Lead Cashier

Wegmans; Owings Mills (MD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO

Overtime pay

Health insurance

401(k) match

Scholarship program

Wellness program

Job summary

Wegmans, a premier grocery retailer in Maryland, seeks a Front End Leader to ensure smooth operations and empower employees with the tools they need to deliver outstanding service. If you enjoy leading teams and have an outgoing personality, this role could be for you.

You will engage customers, assist with locating products, support cashiers, and help manage lanes to minimize wait times. Wegmans offers competitive pay, comprehensive benefits, and opportunities to grow within a mission-driven,

Qualifications

• Experience in customer service and working in a fast-paced retail environment.
• Strong communication and problem-solving skills.
• Ability to lead and coach front-end colleagues.

Responsibilities

• Proactively assist customers and help them locate products.
• Support cashiers to meet customer needs quickly.
• Monitor store traffic and manage open lanes to reduce wait times.
• Provide leadership to the front-end team to maintain high service standards.

Skills

Customer service

Job description

In this position, you'll ensure the Front End operates smoothly and employees have the tools and resources needed to provide incredible service to customers exiting the store. If you have an outgoing personality and are looking for an opportunity to use your leadership skills, this could be the role for you!

What will I do?

• Proactively approach customers, assist them in locating products, and answer any questions they have
• Promptly respond to assist cashiers to meet customer needs quickly and efficiently
• Monitor customer flow and traffic patterns throughout the store, manage the right number of open lanes and run registers as necessary to reduce customer wait time

Required Qualifications

• Customer service experience

At Wegmans, we've always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.

Comprehensive benefits*

1. Paid time off (PTO) to help you balance your personal and work life
2. Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
3. Health care benefits that provide a high level of coverage at a low cost to you
4. Retirement plan with a 401(k) match
5. A generous scholarship program to help employees meet their educational goals
6. LiveWell Employee & Family program to support your emotional, work-life and financial wellness

Our employees have put us high on Fortune 100 Best Companies to Work For list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.

*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.

Service Desk experience; Work Environment: the physical demands of this work are classified as light to medium. Work includes repetitive hand and arm movements, lifting, standing and walking for up to 4 hours without a break, occasional bending, frequent reaching, moving, and lifting, along with continuous interaction with customers and coworkers in a fast-paced environment. May be asked to work at cash register station (see Cashier). The average weight range of items lifted is 5-12 pounds with a maximum weight lifted of 50 pounds occasionally. You may receive assistance with heavy items, if available. Upper extremity repetition is moderate and trunk movement involves moderate twisting, bending, and pivoting. May be exposed to various allergens (things that may cause an allergic reaction). The work environment is indoors with exposure to seasonal outdoor temperatures and weather. Basic tools and equipment used include cash register, scan gun, shopping bags and bagging fixtures, common office equipment, and shopping carts and baskets.; Managerial/supervisory experience living our values and achieving results in our 5 measures; Customer service experience preferably in a food service, restaurant, grocery or retail setting