Customer Service Manager

The Donaldson Group; Chevy Chase (MD); On-site; Full time

Job summary

A leading property management company is seeking a full-time Customer Service Manager for their Bethesda community. The role involves overseeing maintenance operations, managing a team, and ensuring timely repairs. The ideal candidate will have significant experience in apartment maintenance and strong supervisory skills. Join a company that values integrity and excellence, offering competitive salary and benefits.

Benefits

Medical/Dental/Vision Insurance

Short Term/Long Term Disability

Life Insurance/AD&D

401(k) Retirement

Paid Time Off

20% discount on housing

Qualifications

• Minimum 3 years experience in apartment maintenance and supervisory roles.
• Skilled in HVAC, plumbing, electrical, and general carpentry.

Responsibilities

• Oversee routine maintenance and repairs on various systems.
• Manage workflow for tenant repair requests.
• Conduct regular inspections of apartments.

Skills

HVAC

plumbing

electrical

general carpentry

appliance repair

supervisory skills

organizational skills

computer knowledge

Tools

Yardi

Job description

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Apartment Maintenance Service Manager

Full-time

Bethesda, MD

Salary: $37.00- $38.46 per hour

Donaldson, a leader in multifamily property management, is dedicated to providing exceptional living experiences for our residents and rewarding careers for our employees.Donaldson manages a diverse portfolio of apartment communities, and takes pride in creating places that residents are proud to call home. We have an exciting opportunity for an experienced maintenance professional to join our team as a full-time Maintenance Service Manager of a residential apartment community located in Bethesda, MD.

The Service Manager will be responsible for overseeing all routine maintenance and repairs on various equipment and systems within the facility. This includes but is not limited to HVAC systems, plumbing, electrical, and mechanical systems. The Service Manager will also be responsible for leading a team of technicians, scheduling, maintaining accurate records of all maintenance and repairs performed, as well as ensuring that all work is completed in a timely and efficient manner.

Requirements

• A minimum of three (3) years related experience and/or training in apartmentmaintenance and prior supervisory experience
• Skilled in HVAC, plumbing, electrical, general carpentry, and appliance repair/ troubleshooting
• Strong supervisory and organizational skills
• Ability to multitask and maintain a professional appearance
• Must have general computer knowledge
• Yardi experience preferred
• Must have some tools as well as reliable transportation
  
  

Responsibilities

• Responsible for overseeing contractors, managing inventory control, and handling all aspects of day-to-day operations
• Manage workflow in order to respond to tenant requests for repairs and maintenance in a timely and professional manner
• Oversee and conduct regular inspections of apartments and common areas to identify and address maintenance issues
• Maintain accurate records of all maintenance and repair work performed
• Direct apartment turnovers, including cleaning, painting, and other tasks as needed
• Ensure that all work is performed in compliance with safety regulations and building codes
• Cover on-call emergencies if needed
  
  

Benefits

At Donaldson, we know the most important asset are our team members. We offer a competitive salary, excellent benefits package, 20% discount on housing, and more. Our mission is to provide Peace of Mind in every interaction by being faithful to our values and creating successful partnerships. Our values of INTEGRITY * EXCELLENCE * COMMITMENT * ADAPTABILITY * INNOVATION * OWNERSHIP * COMPASSION * UNITY guide everything we do. As a Donaldson team member, you will have the opportunity to participate in:

• Medical/Dental/Vision Insurance
• Short Term/Long Term Disability
• Life Insurance/AD&D
• Supplemental Insurance
• Pet Discount Plans
• 401(k) Retirement
• Paid Time Off
• Membership in Access Perks
• Community Service Programs
  
  

Donaldson was recognized by GoodSeeker as a Top 20 Values-Driven Employer in the Greater Washington Region. We are dedicated to providing an exceptional customer experience through a total team commitment to our Vision, Mission, and Values. Share these values with us? Join our team!

https://www.donaldsonmgt.com/careers/open-positions/

Donaldson is an Equal Opportunity Employer.

#CB

Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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