Customer Service Manager

Jobtailor; Benton Harbor (MI); On-site; USD 70,000 - 110,000; Full time

Job summary

Meijer is seeking a Store Leadership role focused on driving sales, team development, and budget management within a retail/grocery environment. The role emphasizes inclusive leadership and adherence to safety standards.

The position requires strong financial acumen and the ability to guide teams through onboarding, training, and coaching to achieve store objectives.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 4+ years of retail/grocery or customer service experience.
• Progressive leadership experience preferred.
• Demonstrated ability to communicate with team members in a way that provides clear and precise direction.
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.
• Demonstrated ability to lead an organization that practices working safely at all times.
• A thorough understanding of seasonal and diverse merchandising which leads to meeting the needs of our customers/community and gaining sales and market share.
• A strong business acumen.
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Responsibilities

• Engages with team members in span of care to ensure onboarding, training and development, and coaching and feedback to be successful in all they do.
• Identifies talent and engages in career discussions to support staffing and diversification for team members and leadership roles.
• Engages in candid discussions to ensure Meijer standards are upheld and growth within the organization.
• Oversees execution of corporate plans to maximize sales and productivity, owning budget line items in the P&L.
• Drives safety and compliance throughout the store and manages overall condition, following all procedures.
• Ensures Team Leaders provide guidance and assign daily work for team members and address training needs.

Skills

Financial Analysis

Statistical Information Analysis

Operational Accountability

Merchandising Strategy

Budget Management

Education

Bachelor's degree

Job description

• Engages with team members in span of care to ensure they are receiving appropriate onboarding, training and development, and coaching and feedback to be successful in all they do.
• Identifies talent and engages in career discussions to support overall store staffing and ensure a diversified talent pipeline strategy for team member as well as leadership roles.
• Involvement in candid discussions with team members to ensure Meijer standards are upheld and team members have the ability to grow within the organization.
• Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L.
• Drives safety and compliance throughout the store in addition to overall condition management as well as responsibility for following all compliance procedures in the store.
• Ensures the Team Leaders and Leads are providing guidance and assigning daily work assignments for team members as well as any training needs.

Requirements

• Bachelor’s degree or equivalent experience
• Minimum 4+ years of retail/grocery or customer service experience
• Progressive leadership experience preferred
• Demonstrated ability to communicate with team members in a way that provides clear and precise direction
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions
• Demonstrated ability to lead an organization that practices working safely at all times
• A thorough understanding of seasonal and diverse merchandising which leads to meeting the needs of our customers/community and gaining sales and market share
• A strong business acumen
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported

Core Competencies

Demonstrates strong leadership and communication skills to effectively manage team development, operational accountability, and financial performance. Possesses a thorough understanding of retail operations, compliance, and merchandising strategies to drive sales and foster an inclusive environment.

Highest-signal resume keywords

• Bachelor's Degree
• Retail/Grocery Experience
• Progressive Leadership Experience
• Financial Analysis
• Inclusive Environment Commitment

ATS Optimization Keywords

• Financial Analysis
• Statistical Information Analysis
• Operational Accountability
• Merchandising Strategy
• Budget Management

Hard Skills

• Financial Analysis
• Statistical Information Analysis
• Operational Accountability
• Merchandising Strategy
• Budget Management

Soft Skills

• Clear Communication
• Team Development
• Coaching and Feedback
• Talent Identification
• Candid Discussions

Industry Keywords

• Retail Operations
• Customer Service
• Safety Compliance
• Diverse Talent Pipeline
• Sales Maximization