Customer Service Manager

Michaels Stores; Alpharetta (GA); On-site; USD 35,000 - 55,000; Part time

Job summary

An established industry player is seeking a Customer Service Manager to enhance the shopping experience. This role involves leading front-end operations, managing a dedicated team, and ensuring adherence to company standards. You will play a key role in delivering exceptional customer service while overseeing omnichannel processes. The position requires flexibility with evening hours and a commitment to fostering a positive work environment. Join a company that values creativity and provides a supportive atmosphere for its employees.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Experience in retail management preferred.
• Strong customer service skills and team leadership.

Responsibilities

• Assist Store Manager in leading adherence to SOPs and company programs.
• Manage team performance and ensure front end policies are followed.
• Promote a positive environment and assist customers.

Skills

Retail management experience

Customer service

Team management

Omnichannel processes

Job description

Job Title: Customer Service Manager at Michaels Stores

Join to apply for the Customer Service Manager role at Michaels Stores.

Location: Store - ATL-ALPHARETTA, GA

This position is a PT Evening Closing Manager. Candidates should be able to close a minimum of 4 evenings each week and focus on delivering a customer-centric shopping experience by managing effective front-end operations and expectations. Lead the omnichannel processes, maintain store recovery standards to deliver our Brand Promises, and deliver friendly customer service.

Responsibilities include:

1. Assist Store Manager in leading and managing adherence to SOPs and Company programs to ensure compliance and store results.
2. Ensure all front end policies and procedures are followed; achieve KPIs and manage team performance.
3. Plan and lead class and in-store events in line with Company programs.
4. Lead omnichannel processes.
5. Manage shrink and safety programs.
6. Assist with cash reconciliation, bank deposits, inventory processes, RTV, and ASN activities.
7. Assist with onboarding, training, coaching, and performance management of team members.
8. Serve as Manager on Duty (MOD).
9. Promote a positive and respectful environment, embodying the organization’s values.
10. Help customers locate products and provide solutions.
11. Participate in truck unloading and stocking processes.
12. Cross-train in Custom Framing selling and production.
13. In stores without a Framing Manager, lead the delivery of high-quality custom framing solutions.

Preferred Skills and Experience:

• Retail management experience preferred.

Physical Requirements and Work Environment:

• Ability to stand for long periods, move throughout the store, lift heavy boxes, and access high shelves.
• Work includes nights, weekends, and early mornings; some outdoor work.

Additional Information:

Applicants must meet legal requirements. Michaels is committed to inclusion and providing reasonable accommodations for individuals with disabilities. For assistance, contact Customer Care at 1-800-642-4235.

Our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We offer comprehensive benefits including health insurance, paid time off, tuition assistance, and employee discounts.

Michaels is an Equal Opportunity Employer and values diversity and inclusion in the workplace.