Customer Service Manager

Serenity Healthcare; Alpharetta (GA); On-site; USD 40,000 - 65,000; Full time

Job summary

An innovative healthcare organization is on the lookout for a passionate Customer Service Manager to join their rapidly growing team. This role offers a unique opportunity to kickstart a career in healthcare without prior experience. You will be responsible for delivering exceptional customer experiences, educating clients on treatment options, and promoting a positive environment for both staff and patients. With a commitment to mentorship and career growth, this position promises not only personal development but also the chance to make a real impact in people's lives. Join a company that has seen remarkable growth and is dedicated to providing cutting-edge healthcare solutions.

Benefits

90% healthcare premium coverage

20 days paid time off annually

Mentorship and guidance

Qualifications

• 3+ years in a customer-facing role with a focus on service.
• Strong ability to connect with customers and influence decisions.

Responsibilities

• Deliver exceptional customer experiences and build rapport.
• Educate customers on FDA-approved treatments and options.
• Assist in creating a positive environment for staff and patients.

Skills

Customer Service

Communication Skills

Problem Solving

Interpersonal Skills

Education

High School Diploma or GED

Job description

Customer Service Manager

Serenity Healthcare is a rapidly growing organization seeking our next generation of leaders. If you're interested in starting a career in healthcare, this is an excellent opportunity—no healthcare experience required. The Customer Service Manager will work in a clinic to educate customers on treatment options and provide top-tier customer care.

What you’ll do

• Deliver exceptional customer experiences by building rapport and credibility with customers.
• Overcome customer objections and effectively promote Serenity's treatment options.
• Educate customers about FDA-approved treatments passionately.
• Help create a positive environment for staff and patients.
• Be willing to learn various roles and assist as needed.

What we’re looking for

• High school diploma or GED
• At least 3 years of experience in a fast-paced, customer-facing role
• A customer service focus aimed at helping others improve their lives
• Ability to connect with people and positively influence decisions

What you’ll get

• An opportunity to launch a healthcare career with a company that has grown over 130% year-over-year for 7 years
• Mentorship and guidance in an impactful healthcare career
• Excellent benefits—Serenity covers 90% of healthcare premiums (medical, dental, vision)
• Paid time off—20 days annually (PTO and holidays)

About Serenity Healthcare

Serenity is a leader in healthcare technology, utilizing advanced medical devices to provide patients with long-term success, even when other treatments have failed. Supported by evidence-based research and proven results, we strive daily to help patients regain their lives through innovative technological healthcare solutions.

Learn More About Us

• About Serenity Healthcare
• Serenity’s Provided Services
• Meet our Patients

*This position is contingent upon successfully passing a criminal background check upon hire.