Customer Service Management Trainee

Uline Inc.; Kenosha (WI); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Tuition Assistance

Paid holidays

Generous paid time off

On-site fitness center

Café and on-site facilities

Job summary

Uline, a family-owned leader in shipping and packaging, seeks a Customer Service Management Trainee in Kenosha, WI. You’ll gain on-the-job leadership skills in our on-site call center and empower reps to deliver legendary customer service.

This full-time role pays $29–$34 per hour with varied shifts. Benefits include health insurance, 401(k) with 6% employer match, tuition assistance, paid holidays, generous PTO, and access to an on-site fitness center.

Qualifications

• Bachelor’s degree required.
• Strong track record of customer-focused service, teamwork, and attention to detail.
• Prior leadership/management experience is a plus.

Responsibilities

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting clear goals and evaluating performance.
• Review department procedures and standards to identify areas for improvement.

Skills

Customer service leadership

Teamwork

Attention to detail

Education

Bachelor’s degree

Job description

Customer ServiceManagement Trainee

Pay from $29 to $34 per hour

with significant growth and earning potential!

KenoshaBranch

12355 Uline Way, Kenosha, WI 53144

A new career opportunity is calling! Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service.

Careers Packed with Potential.

Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Full-Time Hours:24/7 operation - Various shifts available with set schedules.

Position Responsibilities

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
• Review department procedures and standards to identify areas for improvement.

Minimum Requirements

• Bachelor’s degree.
• Strong track record of customer-focused service, teamwork and attention to detail.
• Prior leadership / management experience is a plus.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on‑site.

EEO/AA Employer/Vet/Disabled

Explore Uline.jobs to learn more!