Customer Service & Logistics Support Specialist

Kinder Morgan, Inc.; Cincinnati (OH); On-site; USD 36,000 - 54,000; Full time

Job summary

Kinder Morgan, Inc. is seeking a customer service associate to respond to inquiries, resolve issues, and maintain accurate records. The role supports day-to-day operations, scales operations data, and requires attention to detail in a fast-paced environment.

Responsibilities include coordinating with multiple teams, weighing shipments, and ensuring compliance with safety and company procedures. Strong communication skills and proficiency with MS Office are required.

Qualifications

• Minimum one year work experience in customer service, scale operations, or computer experience.
• Must be able to take direction/supervision and work cooperatively with other people.
• Must be proficient in Microsoft Office (Word, Excel and Outlook).
• Must have good mathematical skills (addition, subtraction, multiplication and division, decimals and fractions).
• Must be able to learn and use location specific software applications.
• Must have good attention to detail and accuracy.
• Must have good organizational skills.
• Must be able to communicate, read, comprehend and interpret written and oral communications in English.
• Must be able to work under pressure to meet deadlines.
• Must be able to focus attention and follow work rules.

Responsibilities

• Adhere to all Kinder Morgan policies and procedures
• Act as a liaison between company and customers
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Direct requests and unresolved issues to management
• Record details of inquiries, comments and complaints and actions taken
• Communicate and coordinate with appropriate personnel
• Follow up per established procedures
• Monitor shipper inventories utilizing computer entries
• Schedule and create work orders for transloading
• Accurately weigh inbound and outbound trucks via truck scale
• Distribute documents / shipping papers as needed for transportation of railcars and trucks
• Perform all duties safely, effectively and efficiently
• Maintain a high degree of organization.
• Manage rail car and inventory systems
• Participate in daily Safety / Quality Talks
• Report any / all incidents and/or near misses
• Properly greet and communicate with all visitors
• Comply with training given to use business internet applications appropriately
• Understand and comply with telephone etiquette procedures
• Understand and comply with shipper confidentiality when discussing shipper account
• Comply with filing procedures
• Perform all work in compliance with company standards, procedures and regulatory requirements.
• Perform all daily housekeeping duties to include office area, office bathrooms, conference rooms, carpet floors, furniture, computers, phones, office equipment and windows.
• Understand and comply with all requirements for any emergency
• Perform other functions as trained, requested and instructed by supervision
• Other duties as trained and assigned

Skills

Customer service

Scale operations

Computer experience

Attention to detail

Organizational skills

English communication

Teamwork

Deadline driven

Adaptability

Education

High school diploma

Post-secondary education

Degree helpful

Tools

Microsoft Office

Job description

Kinder Morgan, Inc. is seeking a customer service associate to respond to inquiries, resolve issues, and maintain accurate records. The role supports day-to-day operations, scales operations data, and requires attention to detail in a fast-paced environment.

Responsibilities include coordinating with multiple teams, weighing shipments, and ensuring compliance with safety and company procedures. Strong communication skills and proficiency with MS Office are required.