CUSTOMER SVC REP

Kinder Morgan, Inc.; Blytheville, Northern (AR, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Kinder Morgan is seeking a customer service-oriented professional to support order processing, scheduling, bill of lading preparation, and inventory management. The role interfaces with terminal operations, customers and regulatory personnel to ensure accurate information flow.

Responsibilities include updating systems, handling inquiries, preparing reports, and supporting month-end close for billing and customer delivery data.

Qualifications

• Intermediate computer skills with MS Excel, Word and Outlook.
• Basic math: addition, subtraction, multiplication, division, decimals and fractions.
• Knowledge of GALAHAD is desirable.
• Strong verbal and written communication skills are required.

Responsibilities

• Interact with all customers and maintain customer paperwork.
• Provide general and account information for customer inquiries.
• Interact with customers and surveyors regarding orders and product movements.
• Accurately update/maintain the Galahad system, input/output movements, identify variances, run reports, enter gauges and generate plant operating orders.
• Complete month-end close to support billing and customer month-end reports.
• Respond to requests for product throughput analysis from departments and customers.
• Review daily truck rack activity data, distribute reports and calculate customer inventories.
• Generate bills of lading for truck activity.
• Perform general office duties such as typing, filing, faxing and mail sorting.
• Ensure all reports and documents are orderly and current.
• Follow company policies and procedures; perform other duties as assigned.

Skills

MS Excel

MS Word

MS Outlook

Basic math

GALAHAD

Interpersonal skills

Verbal & written communication

Team player

Job description

What We Are Looking For

Primary Purpose

The basic function of this position is to provide customer service for Kinder Morgan's customers, which includes but is not limited to: order processing, scheduling, bill of lading preparation, management of inventory levels. The incumbent interfaces extensively with terminal operations personnel, co-workers, customers, and regulatory personnel as required.

What You Will Do

Essential Duties and Responsibilities

• Interact with all customers which include maintaining all customer paperwork.
• Provide general and account information in regards to customer inquiries.
• Interact with customers and surveyors, regarding orders and product movements.
• Accurately update/maintain the Galahad system. Input and confirm inbound/outbound movements, identify variances (gains and losses), run reports, enter gauges, generate plant operating orders.
• Complete month-end-close to provide timely information to accounting for billing, and to customer for their month-end-close.
• Respond to requests for product throughput analysis from various departments and customers.
• Review daily customer truck rack activity data and distribute customer reports daily. Calculate daily customer inventories, responds to customer inquiries and requests.
• Generate bills-of-lading for truck activity.
• Provide general office duties; such as typing, filing, faxing, mail sorting.
• Ensure that all reports, records, and documentation is kept orderly and current.
• Perform job in accordance with company policies and procedures.
• Other duties as assigned.

What You Need

Position Requirements

Experience and Specific Knowledge

• Intermediate computer skill; with above average skills in MS Excel, Word, and Outlook.
• Basic math skills (addition, subtraction, multiplication, division, decimals, and fractions).
• Knowledge of GALAHAD is desirable.
• Interpersonal skills and strong verbal and written communications skills are required.

Competencies, Skills and Abilities

• Customer-oriented and able to work in a team environment
• Must consistently demonstrate a courteous, professional attitude when handling customer inquiries, as well as interacting with co-workers.
• Ability to handle non-routine customer requests, problems and decision-making.
• Must be able to take directions from supervisors, keep required work schedules, focus attention on details, adhere to operational procedures and follow work rules.
• Must be self-motivated and capable of working with minimal supervision and/or direction.
• Successful completion of background screen and drug test upon job offer.

Working Conditions

• Office environment.
• Must be willing to work overtime, as required

Why Join Kinder Morgan

Kinder Morgan is a large energy infrastructure company operating in North America. Access to reliable, affordable energy is a critical component for improving lives around the world. We are committed to providing energy transportation and storage services in a safe, efficient, and environmentally responsible manner for the benefit of the people, communities, and businesses we serve.

Kinder Morgan provides equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, childbirth and related medical conditions, gender (including gender identity and expression), sexual orientation, national origin, ancestry, citizenship status, age, physical or mental disability, genetic information, marital status, military or veteran status, family status, status as an individual authorized to work in the U.S., or any other status protected by law.

For more information about Kinder Morgan, our culture, opportunities available, and to join our Talent Community, please visit our careers site at www.kindermorgan.com.