Customer Service Representative

Kinder Morgan, Inc.; Charleston (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

Kinder Morgan's Shipyard River Terminal in Charleston, SC seeks an organized dispatcher/logistics coordinator to manage tank truck and rail/barge movements. You will handle PMOs, update Galahad and TMS, calculate weights, and maintain data accuracy while delivering customer service excellence.

Ideal candidates have 3–5 years in liquids/industrial environments, DOT knowledge, and strong math/Excel skills. A valid license and ability to multitask in a fast-paced setting are required.

Qualifications

• Must have excellent math skills (addition, subtraction, percentages, fractions) and be detail oriented.
• Proficient in Excel, Access, and Outlook.
• Knowledge of TP Vision and/or other inventory systems (TMS).
• Must be very detail oriented and able to problem solve and troubleshoot.
• Able to work in a fast-paced environment and multi-task with minimal supervision.
• Must work well in a team and follow directions from supervisors; adhere to schedules and work rules.
• Must maintain regular attendance and perform tasks quickly, accurately under pressure.

Responsibilities

• Maintain professional relationships with customers, carriers and Kinder Morgan employees.
• Process paperwork (PMO) to execute tank truck, tank car, barge/tug, and tank transfers in Galahad, TMS, and inventory systems.
• Ensure accurate calculations to avoid costly errors.
• Collaborate across departments to meet customer needs and demands.
• Create operating orders, handle calls, interface with drivers, and communicate via radio.
• Issue placards, seals, and COAs to drivers; obtain tare and gross weights; calculate loads.
• Prepare accurate DOT BOLs meeting KM, DOT, and customer requirements.
• Enter product movement data in KM and customer systems while delivering strong service.
• Resolve customer issues with Senior CSR, Ops Supervisor, Crew Leaders, CSRs, and Commercial.

Skills

Math skills

Excel

Access

Outlook

Inventory systems

Customer service

Teamwork

Problem solving

Education

High school diploma or equivalent

College experience is a plus

Tools

Galahad inventory system

TMS

Job description

What We Are Looking For

Shipyard River Terminal - South terminal unloads and loads tank trucks, tank cars, barges, and ships to/from bulk liquid storage tanks that are leased by our Customers. These bulk liquid products include chemicals and petrochemicals.

Essential Duties And Responsibilities

• Maintain professional relationships with customers, carriers and other Kinder Morgan employees
• Properly handle paperwork (product movement orders - PMO) to efficiently execute customer tank truck, tank car, barge/tug, tank transfers orders in Kinder Morgan's Galahad inventory system, the Terminal Management System (TMS) and inventory tracking systems.
• Maintain high level of attention to detail to ensure there are accurate calculations to avoid serious and costly errors
• Work closely with multiple departments as a team to avoid conflicts and meet all customers needs / multiple demands
• Must be able to multi-task with shifting priorities
• Creating plant operating orders, taking phone calls, interfacing with truck drivers, communicating via radio, contacting customers to and resolving conflicts
• Issue proper placards, seals, and COA’s and to driver
• Obtain tare and gross weights of tank trucks; calculate quantity of product loaded
• Create an accurate legal D.O.T. BOL that meets KLM, D.O.T. and customer requirements
• Accurately complete all product movement data in the KM and customer inventory systems while providing great customer service
• Follow through on customer related issues to ensure complete customer satisfaction
• Maintain proficiency and accuracy using product movement orders, Kinder Morgan Order creation system (Galahad), and Kinder Morgan's dual verification procedure
• Handle issues and problems related to the movement of the customers’ product by interfacing with the Senior CSR, Customer Service Manager, Operations Supervisor, Crew Leaders, CSRs and the Commercial Department to offer and execute solutions and adjustments in a timely manner
• Must be able to satisfy all customer requirements as the business demands. Promote teamwork among co-workers to ensure all customers are 100% satisfied in an efficient and timely manner.
• Must be current in DOT certification/training
• Monitor Customer inventory to ensure sufficient space/product available to complete requested orders to load or discharge tank truck, barges, vessels, tank cars, tugs.
• Prepare daily / weekly / monthly customer reports
• Other duties as assigned

Education Requirements

• High school diploma or equivalent
• College experience is a plus

What You Will Do

• Must possess excellent math skills (addition, subtraction, multiplication, division, percentages and fractions)
• Proficient in Excel, Access, and Outlook
• Must have the knowledge and ability to work with TP Vision and/or any other inventory systems (TMS)
• Must be very detailed oriented and have the ability to problem solve and troubleshoot
• Must be able to work in a fast‑paced environment with the ability the multi‑task as well as manage the dispatching office with minimal supervision
• Must be able to perform work as directed by management
• Individual must possess excellent customer service skills as well as the ability to work from written and verbal instructions
• Must be able to work with a team, take direction from supervisors(s), adhere to required work schedules, focus attention on details, and follow work rules
• Must be able to work quickly, independently and accurately under pressure
• Maintain regular, dependable attendance and high level of performance

Preferred Job Requirements

• 3-5 years experience working in the liquids or industrial environment
• Knowledge of DOT rules and regulations
• Experience dispatching, scaling trucks and calculating loads according to DOT regulations

Physical Requirements

• Include but may not be limited to walking up and down stairs, standing for extending periods of time and carrying up to 25 pounds
• Must possess and maintain a valid driver's license and a driving record satisfactory to the company and its insurers

Why Join Kinder Morgan

Kinder Morgan is a large energy infrastructure company operating in North America. Access to reliable, affordable energy is a critical component for improving lives around the world. We are committed to providing energy transportation and storage services in a safe, efficient, and environmentally responsible manner for the benefit of the people, communities, and businesses we serve.

Kinder Morgan provides equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, childbirth and related medical conditions, gender (including gender identity and expression), sexual orientation, national origin, ancestry, citizenship status, age, physical or mental disability, genetic information, marital status, military or veteran status, family status, status as an individual authorized to work in the U.S., or any other status protected by law.

For more information about Kinder Morgan, our culture, opportunities available, and to join our Talent Community, please visit our careers site at www.kindermorgan.com.