Customer Service & Logistics Representative - CHEM

Ravago Manufacturing Americas; Hamilton Township (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Ravago Manufacturing Americas is seeking a logistics and customer service professional in Hamilton, NJ. This role involves managing the logistics process, negotiating with suppliers, and ensuring timely delivery of orders.

The ideal candidate will have at least 5 years of experience in a similar role, preferably within the chemical industry. The position requires strong communication skills and the ability to handle fast-paced environments.

A high school diploma is required, while a bachelor's degree is preferred.

Qualifications

• Minimum 5 years of relevant work experience in logistics or commercial roles.
• Experience in the chemical industry is preferred.
• Proficiency in English is required.

Responsibilities

• Manage customer service and logistics processes from order placement to delivery.
• Negotiate with 3rd party suppliers for transportation.
• Organize customs documentation for import/export.
• Monitor delivery times and maintain inventory control.
• Communicate regularly with customers and suppliers.

Skills

Excellent written and oral communication skills

Customer relationship management

Ability to handle fast-paced situations

Exceptional customer service skills

Self-motivated and organized

Problem-solving skills

Education

High School diploma

Bachelor's degree in relevant field

Tools

SOP Software

Microsoft Outlook

Microsoft Excel

Microsoft Teams

Microsoft SharePoint

Microsoft PowerPoint

Job description

Objective / Purpose

In this position, you will be responsible for the entire customer service and logistics process. As soon as an order has been placed by one of our customers, you will enter it into the system, organize and execute all steps for on‑time delivery, keep the customer informed along the way and invoice the customer according to the agreed terms.

Areas of Responsibility / Tasks

Performance must reflect appropriate level of expertise and achievement of the desired results for the items listed below.

• You will be responsible for arranging every aspect of the transportation from A to Z.
• We have no transportation of our own, so your tasks will also include negotiating with 3rd party suppliers.
• You will be responsible for arranging and organizing all the necessary customs documentation required for import and export orders. These include, but are not limited to, AES, DEA filing, IMDG, etc.
• In addition to other tasks, you will be responsible for communicating regularly with customers and suppliers about the deliveries, checking the quality parameters of the products, processing of invoices and handling of any complaints.
• You will be responsible for monitoring the delivery times each morning to carrying out inventory/stock control at the end of each month.
• This is a diverse, challenging, and multi‑task position that involves both logistics and commercial aspects, which means you must be organized and have the ability to transition quickly from task to task with fine attention to details.

Competencies; Knowledge, Skills, Abilities (KSA)

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent within our culture.

• You are involved, driven and of course you like to work in a world that is continuously in motion through innovation and growth.
• Excellent written and oral communication skills.
• Ability to create, enhance, and maintain customer relationships.
• Handles fast paced and stressful situations well.
• Exceptional customer service skills.
• Self‑motivated with the ability to work accurately and efficiently.
• Maintain organization amongst a process flow with moving pieces.
• Skilled in investigating issues and formulating creative solutions.

Minimum Qualifications/ Education / Experience / Certifications

• Education:
  • High School diploma required.
  • Preferably a bachelor’s degree (4-year degree) from an accredited college or university. However, we will also consider a high school graduate with relevant work experience specifically in the CSL area working for a chemical manufacturer or distributor.
• Experience:
  • Relevant logistical and commercial work experience, preferably in the chemical industry.
  • Minimum of 5 years of relevant work experience in similar title and scope of responsibility – preferred.
  • Familiarity with Incoterms2020.
• Systems Experience:
  • SOP Software.
  • Microsoft suite: Outlook, Excel, Teams, SharePoint, PowerPoint.
• Language:
  • Proficiency in English required.

Living close to the New Jersey/Pennsylvania border, somewhere in the greater Trenton/Hamilton/Princeton region, to work in our Hamilton, NJ office on a flexible schedule.

IND1

Notice To Applicants

Ravago Americas is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, or marital status. We assure you that your opportunity for employment with this employer depends solely upon your qualifications.