Customer Service Loan Specialist

LendNation; Overland Park (KS); Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is looking for motivated individuals to join their remote team as Customer Service Loan Specialists. This full-time role offers the chance to engage directly with customers, assisting them in securing consumer loans through a user-friendly online platform. Ideal candidates will possess strong interpersonal skills, attention to detail, and a commitment to professionalism. With the flexibility of remote work and potential hybrid options, this position is perfect for those seeking a rewarding career in customer service within the financial sector. Join a company that values innovation and customer satisfaction!

Qualifications

• 1+ years of customer service experience, preferably in loan processing.
• Strong attention to detail and excellent communication skills.

Responsibilities

• Secure, verify, and analyze customer loan applications.
• Provide quality consumer loan services via direct phone contact.

Skills

Customer Service Experience

Attention to Detail

MS Office Knowledge

Communication Skills

Time Management

Bilingual in Spanish

Education

High School Diploma or GED

Some College Preferred

Job description

Join to apply for the Customer Service Loan Specialist role at LendNation

The QC Holdings E-commerce Department is seeking Remote customer service professionals to fill the position of CUSTOMER SERVICE LOAN SPECIALIST. This is a full-time opportunity with bonus potential. The role involves securing, verifying, and analyzing customer loan application information to provide quality consumer loan services. We seek self-motivated individuals with excellent interpersonal and PC skills and a high level of professionalism.

The job requires direct phone contact with customers applying for consumer loans via our website, focusing on loan origination. There are also positions available focusing on loan servicing and collections.

Location: Fully Remote with an optional Hybrid opportunity upon successful training and performance. Eligible remote candidates must reside in states where the company operates: Alabama, Idaho, Illinois, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nevada, New Mexico, Oklahoma, Tennessee, Texas, Utah, or Wisconsin.

Minimum Requirements

• High School Diploma or GED required; some college preferred.
• At least 1 year of customer service experience; prior loan processing/verifying/collecting experience is helpful but not required.
• Strong attention to detail.
• Knowledge of MS Office products.
• Excellent oral and written communication skills.
• Good time management and organizational skills.
• Bilingual in Spanish is a plus.
• Ability to type 35+ WPM.

About QCHI/LendNation: QCHI is a leading provider of convenient financial solutions, with over 30 years of experience. It operates approximately 230 branches across the U.S. and online services under the brands LendNation and 310-Loan in Canada. The company offers short-term loans, check cashing, Western Union services, and bill pay, focusing on fast, convenient financial solutions.

QCHI emphasizes innovation and technology to meet evolving customer needs in the specialty finance industry. Headquartered in Lenexa, Kansas, with around 700 employees nationwide, it is an Equal Opportunity Employer.