Customer Service & Loan Specialist

NATIONAL FINANCE COMPANY CAREERS; Concord (NH); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Quarterly bonuses

Medical insurance

Dental insurance

Life insurance

401(k) plan

Paid vacation

Paid sick time

Job summary

National Finance Company, Inc. is seeking a full-time Customer Service Representative in Concord, NH.

The role includes greeting customers, taking payments, processing loan applications, and maintaining accurate customer folders in a 35-hour work week (Mon-Fri 9am-5pm, with a one-hour lunch). The position offers a competitive starting wage ($14–$16 per hour) with quarterly bonuses and comprehensive benefits such as medical, dental, life insurance and a 401(k) plan.

Qualifications

• High school diploma or equivalent
• 1 year experience in consumer finance or cashier
• Valid driver’s license; basic computer skills
• Lift and move up to 50 lbs.

Responsibilities

• Greet customers and answer the telephone courteously and identify yourself by name
• Take payments from customers
• Maintain cash drawer
• Solicit business from new and existing customers
• Process loan applications
• Use system software to calculate payments, renewal balances, payoffs
• Market and sell ancillary products
• Guide customers in properly filling out forms
• File forms and maintain customer folders
• Communicate with potential customers about status of loan applications and with existing customers about their loan and payment status
• Generate customer mailings
• Make daily bank deposits
• Clean and maintain office

Skills

Customer service

Communication

Cash handling

Basic computer skills

Education

1 year experience in consumer finance or cashier

Job description

National Finance Company, Inc. is seeking a full-time Customer Service Representative in Concord, NH.

The role includes greeting customers, taking payments, processing loan applications, and maintaining accurate customer folders in a 35-hour work week (Mon-Fri 9am-5pm, with a one-hour lunch). The position offers a competitive starting wage ($14–$16 per hour) with quarterly bonuses and comprehensive benefits such as medical, dental, life insurance and a 401(k) plan.