Customer Service Leader: Elevate Experience & Performance

Turner Pest Control LLC; Tampa (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

Turner Pest Control LLC in Tampa, FL is seeking a Customer Service Manager to oversee daily operations, develop the team, and ensure service standards are met. You will lead supervisors, manage scheduling, and monitor KPIs to drive performance.

The role emphasizes coaching, performance feedback, collaboration with other departments, and budgeting support. Strong communication, leadership, and data analysis skills are essential.

Qualifications

• High school diploma or GED required.
• Minimum of three years of related customer service or call center experience.
• Prior supervisory or management experience preferred.

Responsibilities

• Oversee daily customer service operations and staffing.
• Lead, coach, and develop supervisors, team leads, and reps.
• Monitor KPIs: service level, ASA, abandon rate, call handling.
• Provide performance feedback and conduct coaching and reviews.
• Collaborate with other departments to resolve issues and improve processes.
• Assist with budgeting, reporting, and resource allocation.

Skills

Verbal communication

Written communication

Leadership

Coaching

Problem-solving

Data analysis

Office software

Prioritization

Safety awareness

Education

High school diploma or GED

Job description

Turner Pest Control LLC in Tampa, FL is seeking a Customer Service Manager to oversee daily operations, develop the team, and ensure service standards are met. You will lead supervisors, manage scheduling, and monitor KPIs to drive performance.

The role emphasizes coaching, performance feedback, collaboration with other departments, and budgeting support. Strong communication, leadership, and data analysis skills are essential.